Business Alone

Often a web site privacy policy is overlooked, thrown together in haste, or altogether omitted as the site owner is anxious to move on to more glamorous and creative aspects of developing a business home on the Internet.

Privacy policies are sometimes akin to the "fine print" of most lengthy legal documents - something to be tolerated and considered, but probably there only in the extreme case that the user really cares about such things.

I believe, strongly, that the site's privacy policy is very important and something that can greatly enhance the visitor's sense that the site owner really can be trusted - that he/she really does care about the confidentiality of the visitor's personal information.

Who hasn't received a mailer that included an offer to purchase a product or try a service with the stipulation that all you have to do in order to activate the offer is peel off a pre-printed label and stick it in the box marked "I ACCEPT" and then send it off in the mail?

Direct marketers send millions of these post cards or printed coupons everyday and have been doing so for many, many years. Why?

Simply because they get response!

The type of fraud I'm referring to is credit card or payment fraud as opposed to things like embezzling, tax evasion, or product scams.

The Internet presents a special environment for payment fraud because transactions take place all over the globe often without one or even two parties being physically present to inspect or insure that everything happens as it should.

Anonymity enables dishonest people to become bold and brazen.

Credit card numbers and individual identities are stolen everyday by the unscrupulous.

Web sites and shopping carts are hacked in every industry.

Abuse of the payment system is commonplace nowadays.

Taking on a business partner is a serious step. Regardless of the project type or business arrangement, you as a business owner should be very cautious that you understand WHY you are trusting your business reputation (and possibly your business health) to another individual. The old phrase "getting in bed with a stranger" is certainly appropriate for your consideration.

Family members, friends, old associates, and others that you have some sort of "tie" with are dangerous partners particularly because you will tend to let your guard down when you scrutinize the move to share your business. You may believe that all of these people can be trusted and that they would never do anything that you don't approve. Watch out!

Regardless of your partner's intent and innocence, you can't afford to take a chance on letting another human become the master of ship (i.e. your business).

I have often been asked about the effectiveness of "buying" customer service in a small solo business. Solo owners want to know if putting forth the extra effort to become stellar at giving outstanding customer service will really increase their business bottom line proportionate to the cost of taking the time to rise above mediocre or "standard" and expected service.

There is no doubt that excelling at customer service carries a cost and every business owner must absolutely be keenly aware of all the costs associated with her business. But my feeling has always been that an owner can't afford to decide whether she will choose excellent customer service or not . . . that decision was already made when the owner decided to go into business!

You see, customer service is a mindset, a style of doing business, a method of operating that shouldn't be thought of as an added component to a business that can be turned on or off at the owner's whim.

I'm going to give you the URL (web site address, in case you're unfamiliar with the term) of a great resource for brainstorming small solo business ideas. There are many other nice features and helps at this site, as well, so be sure to browse around and spend some time there when you have a few minutes.

There is an index with 27 main categories of small business ideas. You can click on any of those main links to be taken to a more specific targeted business idea. For instance, one of the main categories that might be of interest to a lot of home solo operators is one called "Arts and Crafts."

Clicking on "Arts and Crafts" will take you to a new page (two pages actually) that has an index of 74 (at the time of this writing) arts and crafts related businesses. Here are just a few interesting examples: art prints, belt buckles, charcoal portraits, coloring books, hand painted pots, lamp shades, mirror art, seashell jewelry, wall murals, wind chimes and wood carving.

One of the most frustrating aspects of web business is trying to figure out problems to customer response rates on your web site. Why are my customers getting lost online? Why are they not responding to my ads? Why are my offers being ignored?

The challenge of this puzzle is figuring out what parts of the web site need to be fixed.

Is it the offer itself? Are my navigation signals unclear? Is my offering price too high? Is my offer language boring or uninspiring? Is there a problem with my ordering system?

You see, it seems that there are an endless number of little variables that could be hindering sales at the web site. Often, trying to figure out where the roadblocks are is a difficult and frustrating exercise.

I was going through some of my Internet business books yesterday and noticed a little red paperback book that I remember reading several years ago. I dusted it off and read it again.

It is a quick read - a little over 100 pages. I remember the conclusion of the book more than anything else . . . probably because I was so frustrated reading the book and waiting for the one bit of information that wasn't revealed until the very end of the text.

The book is titled: The Ultimate Success Secret. The author is Dan Kennedy. Many of you Internet marketers will be familiar with the name, if not the man himself.

Dan is a fairly prolific writer, speaker, and information marketing coach who is recognized in the field for his knowledge and grasp of what it takes to be highly successful at internet business. He commands a very high price for his consulting time - if you're lucky enough to catch him and drag him away from his crazy schedule.

I don't intend to give you a book review in this post. I just wanted to touch upon a few principles that I thought about as I re-read Dan's book.

Being a good solo business owner often means persuading or motivating people to accomplish tasks that you need to have done. Often, you just can't wait for folks to start a project on their own time frame. You need to have services and business execution happen quickly or you will lose money.

When you think about it, being a master motivator is not an option for anyone that sells products or services for a living. If you are a salesman, you by default, should be a good motivator so that your prospects will be "prodded" along down your purchase funnel.

Being a great motivator is also important in accomplishing the leverage you need in order to be successful at things like joint venture marketing, out-sourcing and affiliate selling. You must have the skill set that will allow you to "force" (not a good choice of words but it suggests more than just asking) prospects to join your email list, sign up for your web site, or purchase your products.