Business Alone

Every business owner, sooner or later, comes to the realization that her time is money in the bank!

Wasted time is cash burned . . . and really for no good reason.

Every business is a little different, but in most cases where the owner principally operates online, requests for support by customers can be a major daily time drain.

In some cases, it is the major activity that keeps the owner/operator glued to her computer and telephone during regular business hours and then some.

There are several usability issues, methods, and procedures that you need to consider when designing and developing new business web sites, regardless if you hire a professional for the design or attempt to build the site yourself.

Most important are issues relating to ’upfront’ decisions such as setting clear and concise goals for your web site, determining a professional and smart set of user requirements, ensuring that the new site meets user’s expectations, setting usability goals, and providing useful content within the niche you've chosen.

To ensure the best possible outcome, designers should consider a full range of user interface issues, and work to create a site that enables the best possible user experience.

The latest research suggests that the best way to begin the construction of a web site is to have many different people propose design solutions (parallel design), and then to follow up using an iterative design approach.

This requires conducting the appropriate usability tests and using the findings to make changes to the Web site.

Web sites should be designed to facilitate and encourage efficient and effective human-computer interactions.

Designers should make every attempt to reduce the user’s workload by taking advantage of the computer’s capabilities. Your web site prospects will make the best use of you site when information is displayed in a directly usable format and content organization is highly intuitive.

Prospects also benefit from task sequences that are consistent with how they typically do their work, that do not require them to remember information for more than a few seconds, that have terminology that is readily understandable, and that do not overload them with information.

Your site visitors should not be required to wait for more than a few seconds for a page to load, and while waiting, they should be supplied with appropriate feedback. Prospects should be easily able to print information.

In addition, designers should never ‘push’ unsolicited windows or graphics to users.