Business Alone

I'd like to talk about a way to conduct your solo business online that will bring you all the profits and business that you can handle. What I'm speaking about has as much to do with your mindset as it does about your strategy or business system of operating.

If you will adopt an "MO" (a method of operating) that includes what I'm going to describe here, your business will automatically be differentiated from your marketplace competitors. You will have a unique and wholly creative business that your clients will love and clamor for.

What I'm talking about has nothing to do with your chosen business niche, per se. This model can be implemented in any niche market, with any product or any service.

In addition, anyone can adopt this business mindset as it is totally age, gender, culture, education, and experience independent.

Have you guessed yet what I'm talking about? Yes, the title of this post should have given the secret away.

There's no doubt about it . . . folks go online to find information. They use the information to learn what's happening in the world around them (news), to communicate with others (email), to be entertained (games, video, music), to connect with others in niches (social networking), and to comparison shop.

Of course there are many similar activities and hybrid reasons why folks fire up the computer and log online. But the basis of most everything that's done falls under the broad category of looking for information.

Knowing that information is paramount is like having a great selling mystery partially solved. If you want to make money online . . . you will most often be successful if you can provide the right kind of information to the group (prospects and customers) that's eager to find it.

I would say, without hesitation, that the business of providing information online is as close to "the perfect business" model as one will find. Here's why . . .

In the previous two posts, we discussed a technique for drawing up a very specific list of business subjects that could become the basis of your online enterprise. They are designed to take advantage of your past life experiences, education, skills and passion.

There is a good chance there will be duplicate items on the list. If you find them, cross all the duplicates off so there is only one listing left, but for each duplicate you crossed off, place a star by the one remaining. (For example, if there were three entries the same, you are now left with one entry and two stars by it.)

Now re-list the items from top to bottom in a new list: the items with the most stars at the top, then the next most, then the next, etc.

For all the remaining items with no stars, list them in descending order according to how much you now enjoy doing them, or working with them, or in some way participating in that subject. The entries you enjoy most are ranked above the ones you don't enjoy so much.

Many entrepreneurs struggle to come up with good ideas. It only takes one, however, to lay the foundation of a profitable business. But don't worry - your idea doesn't necessarily need to be perfect to allow you to start a business.

Here's a tip: instead of trying to think of the exact, final idea that will be the basis of your business, it might help to start out surveying the field. In other words, begin by looking at general areas or industries rather than focused, tight subjects.

Start at the wide end of the funnel and narrow your choices and focus as you move down the funnel toward the small end. There will be a lot of areas or industries that you'll be able to eliminate right off the bat to narrow the field.

Let me tell you about some general categories of Internet business that have historically been of great interest to lots of customers. These are not niches - they're just wide areas or subjects that have proven to hold many potential prospects.

Here are a few ideas of some information business niche markets that I have seen on the Internet that seem to be popular and growing (in terms of the number of new businesses cropping up.)

Will you be stealing or be viewed as a "copycat" if you join in this business space?

Not at all, as long as you don't "borrow" other people's logos, web graphics, content, etc.

The reason there is room for others in this space is because most of these businesses rely on local marketing, word of mouth, and clients that will be in your geographic area. Many of these ideas are work-at-home businesses conducted solo on the Internet.

It's a nasty name, "swipe files," but it's an idea you should implement immediately if you haven't already gotten yours started!

If you're like me, you run across great little ideas and tidbits on the Internet every day.

But if you don't record that idea, or web site, or reference, or "how to" hint for later recall, you will have forgotten that even existed within a day or two.

If you've been involved in copywriting, direct ad creation, web site development, graphics creation, email headlining, and any number of other online business tasks, you've probably heard the term "swipe files."

That's kind of a nasty or unpleasant term, but the concept is smart and the results of you building such files will be significant as you venture into your new information business.

If you don't know what a "swipe file" is, or you're not convinced you need one (or several), read on.

In the previous post I suggested that there were some personality traits that were commonly measured (through self analysis testing) that seem to be indicators of the entrepreneurial mind set and qualities necessary for future business success.

I also cautioned that if you don't possess all these qualities, and still desire to begin a business venture, you should not be swayed from your decision on the basis of apparent lack of "the right stuff."

Some traits can be "learned" or acquired over time and some may not be quite so relevant to success in certain types of business that a solo operator may have chosen.

The unique and important aspect of any web based solo information business operator is the fact that he/she can deliver personal knowledge, skills, or experience to targeted customers over the Internet and get paid to do so!

Since everyone's knowledge and experience is unique, one-of-a-kind, and personal, your business cannot be duplicated (at least legally) by anyone!

Now it may not have occurred to you that if you adopt this business model, you have chosen to set yourself up as an expert in your field.

Even though you may deny you want that role, or won't ever admit to assuming such, you will be perceived as an expert by your audience. They are coming to you, money in hand, seeking the information you distribute.

If you choose to become such an entrepreneur, regardless of the subject of your business, you are putting on a robe of authority, so to speak, and acknowledging that you are a legitimate source of valuable information - the type of information that your client wants and is willing to pay for.

Think about that for a moment . . .

If you sell information, you are, in essence, a paid consultant.

Now you may never have viewed yourself in that light.

Maybe the information you sell takes the form of recommendations on the best cruise lines to book if you want to see Alaska in July. Can you see why you are a consultant in that subject?

Maybe your information business subject is dog grooming. Aunt Mimi has signed on as your customer because she wants you to teach her about grooming Fifi, her toy poodle. You are the consultant - Aunt Mimi is your client.

As soon as your customer signs up for your service (delivered in the form of some type of information), a consultant/client relationship is established.

It doesn't matter if you sell e-books, produce audio clips, run a subscription web site, or design graphics for logos. Digital information is your service and you are giving advice for a fee.

Here is my checklist of crucial questions to ask yourself about your solor business, whether it's still in the making or already cranking out a profit.

Yes, there are some important things to consider beyond what you'll see on this list. But this is a place to begin, a reality check of sorts, to make sure that you understand what your business is about and where you're headed.

[ Just in case you missed the definition of a solo business, it is a small information based business operated by one person on the Internet. The subject of the business will be related to the owner's knowledge, skill, passion, training, or life experiences. - Author's note ]

For many years, solo businessmen worked among the ranks of the self-employed as "organizers" or facilitators of groups of like-minded people.

They held titles such as "consultants," "coaches," "mentors," and "instructors." Sometimes they operated strictly as solo entrepreneurs being the only source of expertise in their company.

Others banded together to form a "team" or group that offered the same type of service but included the perspective and experience of multiple experts that often worked together on one project to provide the service.

These workers would organize their own curriculum, design their own delivery approach, and earn their fee by teaching or coaching their clients either in a one-on-one setting or small group atmosphere.

There are actually dozens of smart and effective ways to begin the business creation process that will reduce the risk of a new venture for the owner.

I'll focus on what I call the ten "B"s. These are logical and practical ideas you can follow in your own business startup mode to reduce your risk.

They're not theoretical or academic guesses; but tried and proven ways of protecting your assets, both time and money.

Let's face it, many folks that start their own solo business are first time entrepreneurs. They have no history, background, or training in small business development or operation.

That presents a great challenge - one that can certainly be overcome - but one that must be recognized and met head-on.

You see, operating a business is like most other professions. You don't just declare that you want to be in business for yourself and all of a sudden possess all the skills and knowledge that you need to be successful.

Preparation for business success can come in many ways.

Some follow a regimented career path through college and possibly graduate school to learn the art and science of becoming a business owner.

Others choose to get their education from home study courses, books, tapes, and other media presentations.

Most businesses are started by folks that don't have formal training in business. The school of "hard knocks" is their educational backdrop.

Over the next few posts we will be looking at things you can do in your business to:

- gain the education and experience you need to learn important and useful business skills directly related to your success,

- present your business in the best light as one that is real and credible,

- grow your business beyond being just a startup that doesn't go anywhere,

- expand your mind and your opportunities for new business ideas, new products, and creative solutions to business problems,

There is a critical business principle that you need to learn and implement in your solo Internet business that will serve you extremely well. In all digital businesses it will become either an invaluable friend or a nightmare of an enemy.

Some stay in business for years and spend a lot of valuable daily time on managing this area of their business, while others adapt and implement an automated system that does almost all of the manual work for them.

I'm talking about implementing and operating a system of records and data keeping that will aid you in maintaining your business and your customers.

I don't know of a large profitable corporation that doesn't regularly seek professional advice on a whole range of business issues.

As a solo business owner, you may have a tendency to rely strictly upon your own knowledge and skill for all your business needs. You may figure that since you're in business for yourself, it's up to you to find answers to your questions and problems.

In actuality, the smart business owner is one that recognizes and admits he has limitations in certain business areas and will seek out professionals who can advise and help him over the rough spots.

What you end up doing with what I am about to tell you could have a great bearing on your ultimate future as a solo Internet business operator.

I can't over emphasize this point. I hope you pay close attention and get the message clearly.

Undertaking a solo business is like placing yourself in the pilot's seat of a commercial airliner. Your customer's pay to climb aboard and have you fly them to wherever it is you've advertised.

Depending upon the type of solo business you operate, and the needs that your business has to communicate with the "outside" world, you may want to consider setting up a private area on your company site.

I'm not talking about creating a forum, chat room, or discussion board as is commonly done among niche community web sites.

I'm not talking about a private membership site either. In both these models, your web site is open to the public and you attempt to recruit members (paying or otherwise) that have to identify themselves before entering by submitting a user name and password.

On my reading list for all online solo business owners is Michael LeBoeuf's little paperback called The Perfect Business.

The corporate salaried employee stereotype with stock options, a hefty 401K, and holiday pay may soon become a relic of the past.

Job security is no longer prevalent. Corporate downsizing, mergers, and take-overs can spell unemployment for even the most proficient and tenured of workers.

LeBoeuf's book is perfect for the employee that decides to leave structured business life and test the waters of self-employment.

His writing is motivational, inspirational, and filled with solid reasons why solo business may be just the solution for those ousted from the 8-to-5 routine.

In a lot of online business situations, email is the lifeline between you and your customers and suppliers.

You don't have face-to-face contact and you may never converse over the phone.

Since your emails are so important, so critical to your communication with both customers and vendors in the business world, it is very smart to pay particular attention to both the substance and presentation of your emails.

All of us get in the habit of becoming lax in the business "chores" that are commonplace and routine. Email is no different.

Late in 2005 (December), several PR experts gave presentations at the Utah Information Technology Association's (UITA) gathering that was labeled: "PR Tips from the Trenches."

I was quite interested in the event because of my belief that public relations strategies are:

(1) often ignored by small solo businesses,

(2) assumed to be too expensive or too complicated and out of reach of the "little guy,"

(3) seen by small businesses as exclusively the tools or resources of the large and well-connected companies,

The ways an auto responder can be employed to automate your business tasks are many. Here are just a few of the typical business uses of an auto responder:

- if an email address is no longer valid, a message can be sent from the mail server that the email is now "undeliverable,"

- if the business changes its email address or URL, a new forwarding address can be sent to those that send mail to the old address,

- if you go on vacation or are otherwise unavailable for a time, your auto responder can alert customers to your absence and when you'll return,

Today's solo business owners have an amazing array of tools at their disposal to share their story and their wares with customers compared to days bygone.

Now I'm not an expert in the use of this strategy by any means, but I'd like to mention to you one tool that is easy to put your hands on, and learn how to use, that will open the door to greater customer loyalty and put your web business in front of a growing audience.

I've always believed that business owners should stay on the leading edge of technology available to businesses in order to profit from new advances and efficiencies.

As a solo Internet home business owner you are most likely the webmaster of your own web site.

Unless you have turned that function over to someone else (like your girl friend, your 2nd cousin "Harry," or the six year old next door), you will be in charge of optimizing your site for key words, meta tags, and other little HTML goodies that tell the search engines what your site is all about.

Many of us are in business to make money (imagine that . . .) and we certainly don't want to spend time fiddling around with such trivial matters as web site coding and search engine optimization. Right?

To tell you the truth, I'm having a hard time coming up with any reasons why you shouldn't absolutely consider having a forum at your site.

In the early Internet days folks would chat back and forth via email only. Some sites placed comment forms in strategic places around the site to encourage visitor input, but that communication was pretty much one way.

If the site owner wanted to answer a comment, it was back to the email station to shoot off a reply.

You will hear me very often say, "You are the business." The solo Internet business operator is often an individualist that would rather be creative, adventurous, and find his own way over joining the pack.

If you want to become such, you should execute your business as though it is an extension of yourself. Your company is built around the skills, knowledge, education and passion that make up your life.

So in terms of both subject matter, and executing the daily business operations, you are the business. Without you, the company is nothing.

Some business owners prefer to deal with problem customers by writing them off and shoving them out the door. They don't want or need to be bothered with further dealings or more headaches.

I think there is a better way, however, to attempt to appease and "soften" an irate customer.

Why not turn him 180 degrees around and convert him into one of your most loyal and valued customers?

You won't be 100 per cent successful with this strategy, but it will work often enough that you will soon understand the benefit to your business of this approach.

I want to welcome my new friend Chris Elliott to the blog and the amazing world of Internet business. Chris is a high school senior about to make a choice between colleges and is interested in entering the business world after school is completed.

Chris reminds me that there is a legion of potential solo Internet business candidates among us - the future business leaders that will blossom in the coming generation.

Most of the attention I pay to solo business owners goes to those who have a wealth of knowledge and experience under the belt. They are folks that already have some life and business experiences in the work place.

Over the short history of the Internet, there have been many creative and unusual strategies attempted by entrepreneurs to generate income, both as a means to make a living and also to simply add additional streams of income to the owner's business.

The popularity of the blogging craze has given some blog authors an additional stage or venue for their money-making tactics. It was only a matter of time before smart folks realized that anywhere there's traffic on the Internet, there's the opportunity for monetization of those visits.

If you own and operate a blog, you have a number of avenues open to you to pull some income from your effort. As is usually the case, the greater your exposure and traffic, the larger the opportunity will be to make substantial money from the blog.

I recently viewed a video clip produced by John Reese that showed his amazing VRE strategy that added over $500,000 to his business the first year it was implemented (beginning in February 2005.) You can view the video for yourself right here. (Excuse me if this link is no longer working - John has changed his business model several times in the past couple of years and the link may be down by now.)

John says he spent about 120 hours initially setting up this project which includes a network of small web sites that carry Google Adsense ads along with specifically targeted content related to high-paying keyword niches.

John is the same fellow that made some huge waves in the Internet marketing circles when he sold over $1 million of his Traffic Secrets course in a 24-hour period.

The premier search engine Google has come up with several programs that may be of interest to the solo small business owner. But there seems to be some matter of conflicting opinion about whether a web site owner should do anything to send his traffic away to someone else.

Here's the deal: Google allows web site owners to advertise products and services on their web site in exchange for a small referral fee each time a viewer clicks on one of the Google ads.

This is not an affiliate program since Google pays for each click rather than for a product that is actually purchased. In a sense, the web site owner is sharing in a PPC (pay per click) program. Google serves the ads and keeps track of the clicks. The web site owner puts Google's html code on his pages and provides relevant content for Google to match to its advertisers.

If you are a solo business operator and choose to increase the revenue generated at your web site, you have the option of employing Google Adsense advertising. I believe Yahoo and MSN also (or will soon) offer similar programs that allow the web owner to monetize his content.

There are several factors that determine how much revenue a web owner can generate for each of the particular content pages on his site that serve Adsense advertising.

First, the traffic to a site is important as most Internet advertising is, in part at lease, a numbers game. Your viewers will only click on an Adsense ad a certain proportion of the time.

Let's use the example of 1 click every 200 visitors. Given that type of click-through rate, a site with 200 visitors/page/day will generate 1/10 the income that a site with 2,000 visitors/page/day will get, all other things being equal.

Most profitable Internet business owners will tell you that a consistent, fresh, value-packed email newsletter is one of their key ingredients to success.

But you would be surprised at the number of businesses that don't have one.

Popular excuses for the lack of a newsletter include lack of time to write and mail one, the owner has nothing to say, customers won't read it, the business doesn't want to be confused with a spammer, and the cost of writing and mailing it.

Of course you will never know if a newsletter will be of value to your specific business until you try it, but for many it has proven to be the difference that has allowed the business to thrive.

Why?

One of the great advantages of being a blog writer (author) and a blog reader (viewer) is the fact that there are few hard and fast rules about what a blog has to look like, say, deliver, and accomplish.

Every blog is a little bit different and unique.

Some actually go way out on a limb and try to be extremely different to the point of overstepping the boundaries of good writing.

Nonetheless, blogs are a form of digital expression and learning.

By their very nature they are personal, custom, and a reflection of the blogger's preferences and wishes.

We've been discussing how to write a blog. I've given six suggestions so far that will help you to be successful and attractive to the readers in your niche.

7. As much as possible, include a title that grabs your reader's attention and forces him to stop and read more.

Some have suggested that the title is 80% responsible for the post being read. Some just skim through titles and short blog excerpts to determine if they want to take the time to read the whole post.

If your title is weak or sounds boring, there is a very good chance the viewer will skip on by to something else. Try to fit key words from your niche into the title if you can.

I got this question for an inquiring young lady that had been following my posts at a previous blog site.

It was really kind of interesting because she didn't leave me a comment on the blog; but rather she sent me an email and asked about several of the style elements I'd incorporated.

She is starting her own blog and I suppose wanted my opinion and wondered what the rhyme and reason was behind my style choices were.

Here are my feelings about the quotation marks around a title of the blog post.

Title preference: quotation marks or not and why?

I read a news opinion column recently that claimed the great benefit of the Internet to small businesses was that it allowed every business to be built on the same footing - low startup cost and potentially unlimited exposure.

The article went on to say that if a business expected to compete in its niche online it had to give a lot of things away for free as that was the expected standard online these days.

Is the Internet business model really that different from the way business is done in the off-line physical world?

Do solo entrepreneurs really have to give away a lot of their valuable information products in order to attract customers and expect product purchases?

One of the greatest secrets to successful solo small business seems to escape many entrepreneurs.

If you are one that can't see the handwriting on the wall, I hope you'll take a lesson from this post.

Here is the secret: women drive most of the purchasing decisions these days, both online and off-line.

Now if you're a small business owner and are paying attention to the profiles of your buying customers, you will have recognized this trend a few years ago.

But it's still surprising to me that so many web site owners never seem to cater to ladies in their business or at their web site.

It's really an important question because every one of us are placed in daily situations where we need to sift the buying decisions thrown in our faces into separate piles labeled "Hype" and "Fact."

Well, our decisions really aren't that simple.

We probably also have piles of offers and advertising we've labeled "Maybe," "Not today," "When I have the money," and "I know my spouse will kill me, but..."

There two problems with "hype."

I've noticed over the years that I've been online (since the mid-90s) a change that's taking place in the way Internet users are visiting web sites.

In the very early days of the Internet, when it was a brand new and very exciting place to visit, most people that surfed liked to move about randomly and quite excessively.

It seems they wanted to go exploring to not only see what kinds of things were available online, but to survey niches and see all the players in them just in case they had a need to return sometime in the future.

It was kind of the same experience as you might have when exploring a new shopping mall or an amusement park for the first time.

You dash from store to store or ride to ride making sure you experience everything you can so you'll know what you like and what is not worth coming back to a second time.

I mentioned in an earlier post that I thought press releases were one of the most effective yet misunderstood tools the business owner had at his disposal to market his business and drive targeted traffic to his products.

No one ever taught us how to write a good press release!

The single most important rule to remember is to focus on the wants of the reader. Write what the viewer wants, what will make him happy, save him time, or solve a problem he has.

Forget what you (the business owner) want. It's not about you.

In addition, here are some simple suggestions to boost your copywriting effectiveness and increase your chances of having the release published:

Press releases are one of the most effective yet misunderstood tools the business owner has at his disposal to market his business and drive targeted traffic to his products.

Here are a few simple suggestions to boost your copywriting effectiveness and increase your chances of having the release published:

6. Leave 'em hanging. One technique that is effective in getting press release viewers to head to your web site is to offer part of a story or a list but tell the reader he can find the remainder at your web site, at such and such address.

You build some curiosity and maybe a little suspense in not giving all the good details right then and there.

I have often made the comment, "You are the business." As a small business owner, you are the solo creator, founder, operator, and employee of your business.

Without you, and everything that you know, do, and are, your business is nothing. There is no business if you don't make it so.

I am a proponent of the solo small business strategy because I believe in digital information business as the "perfect" strategy for this day and age, especially for those that want to control every aspect of their life in the business world and beyond.

When you do business as a solo small business owner, you alone are responsible for every aspect of the business.

If there are breakdowns in your product sales, customer relations, or financial management, there's no one to shake a finger at except the guy in the mirror.

Now in a typical "regular" business, each of the employee managers that handle a department like those mentioned above will be scrutinized and evaluated in their performance.

The solo business owner has many tools and resources at his disposal that can leverage his time and automate his business so that he can accomplish much more by himself than would ever have been possible prior to the Internet.

Most business owners that utilize email will tell you that its low cost and "free" fast delivery are the main advantages of using it. But in my mind, at least, there are some other very important reasons why email is the communication medium of choice for the solo business owner.

If you are not using of these email advantages, why not give them a try? They may even be more important resources for your business than the low cost of contacting your customers and prospects.

I think this is an important question that every entrepreneur needs to ask of him/herself. I'm not talking about turning a dollar bill into coins.

You've probably noticed that everything related to Internet business changes quite rapidly. It's business at the speed of light, so to speak.

Your niche market changes and morphs over time as new innovations come on the scene and old traditions die out.

You targeted customers change. It is a rarity nowadays to keep the same customers as regular purchasers at your site for more than a couple of years.

I've often spoken and written of the accelerated pace of business on the Internet. Online, everything moves quickly and changes happen almost overnight.

It seems products, businesses and the strategies used to reach customers are here today and gone tomorrow.

Press releases and the way businesses keep in the public eye have also changed significantly with the speed and open access of the Internet.

Just a few years ago, press releases were confined to a very predictable format and were used to relay certain kinds of company highlights and events to the mass media.

Today, things have changed and press releases are nothing like they used to be. Here are some of the changes:

It's only been since the late 1990's that marketers are able to look at the phenomenon of Internet purchasing.

It's really too short a time to accurately begin predicting more long-term trends and patterns that will spill over into the future.

Initially, most online prospects were hesitant to give up credit card information and personal data required to make a purchase. But by about 1998 or so attitudes toward security began changing and customers were more at ease in divulging their information.

As I have watched Internet business begin to grow and mature, I have noticed that certain recurring patterns seem to play themselves out over time.

Observing these patterns and keeping a careful eye on emerging trends will help the solo entrepreneur position himself and his business in a way that will benefit his revenue generation.

If, indeed, the Internet is a great information highway with traffic, data, digital goods and services, and communications whizzing back and forth at the speed of light, it would be worth the effort for every business owner to create as many links to that highway as possible.

Think of these links as little roads that feed a tiny portion of this traffic back and forth between your small business and the super highway.

Every business connects itself (or should) to the highway traffic. Some do a great job of it and others don't. Each owner determines for his business, both the number roads leading in and out and the ease with which those roads are found by passers-by that have an interest in this side trip.

The U.S. economy is changing dramatically.

It's quite apparent that geography and physical boundaries are becoming less and less critical in company strategic decisions and plans.

Large industrial companies are moving overseas where cheap labor and sometimes relaxed standards or lower taxes allow them to produce more using less.

New companies are springing up in the U.S. to take their places - but these firms are different. They're knowledge-based and their growth is driven by intellectual capital.

Often these knowledge firms gather around one another in clusters in order to feed off each other and create a community were they rub shoulders on a daily basis.

One of the true challenges facing every Internet business is the process of turning prospects into paying customers.

Lots of people can be directed to a web site by various means and incentives - but getting those prospects to spend money with your business is a whole different proposition.

How do you optimize your conversion rate - turning lookers into buyers - that certain percentage of surfers that will actually give you a credit card number and deposit their money into your bank account?

We'll save the details and numbered lists of tactics and strategies for another day.

What I wanted to get across as your sole "take away" (bit of wisdom you can use in your business) from this discussion is:

Of course the type of business you run will often dictate the accepted and profitable practices that are used in your industry.

Your brand may be strong enough that having a slogan may be overkill.

But in most new business situations, I think it's preferable to add a useful slogan as opposed to relying upon your business name alone.

I said "useful" and that is important.

Just adding any slogan because it sounds cool or looks good in the logo probably won't help your marketing cause much.

But if you develop a slogan that tells a story and brands your business in a useful way, it can become a great advantage to you over time.

There's no doubt about it. The number one reason why people come to the Internet is to get information. They come to read the latest news, comparison shop, find answers to questions, communicate with friends and associates via email or voice, seek out entertainment, or play games.

Early on, the Internet was mostly a collection of free sites and information that anyone could access. Sometimes registration was required, but in most cases paid access was not even a thought of the web site owner. Why?

I suppose there are several reasons. The mechanism for charging customers was not generally available, people didn't understand that financial transactions could be done securely, and a range of software enablers were not yet available for things like secure shopping carts, real time authentication, and digital delivery.

Keeping your valuable information behind locked doors and only giving access to those that pay you for the privilege is the basis of the membership or subscription web site model.

As the owner of a membership site, you will have to determine how to best handle the security of your information and still make it convenient and easy for your paid members to get access.

Here are the usual approaches that I've seen and dealt with in my Internet experience.

One-on-one advertising, that is direct response advertising, is designed to solicit some type of action from the viewer. It may also have the side benefits of building a companies brand or attaching credibility to a product, but the main desired outcome is still related to getting the customer to take action.

One step response selling is pretty simple: the prospect sees the ad, reads the copy, is prompted to click on the "Buy Now" button, and leaves with a digital file of some type that will help him solve a problem or enjoy a passion.

In a two step direct response ad, the customer is prompted to take some action (not purchase initially) like register a name and address, download a free e-book, or watch a short video clip.

This first action is generally designed to provide some type of partial benefit to the prospect, or create a sense of urgency or scarcity, or build a swelling desire for the latest model, or to educate the buyer on the benefits of ordering the widget now because there are only 13 left!

The answer won't be a surprise to most; nevertheless, the concept or principle behind the answer needs frequent repeating until it's permanently embedded in the business operator's memory.

Suppose you're hungry and anxious to find something to eat. So you stroll down the block past all the shops peeking in display windows and looking for something to satisfy your appetite. You're particularly sensitive to the sights and smells of each open door as you pass by, but you're not willing to venture inside unless you're fairly satisfied that you'll stay and dine.

Are you likely to stop and sample food that appears to be many days old? You can see the mold and dust growing everywhere. Or would you be more apt to pass on that shop and find something that appeared fresh?

Are you going to stop at the store that displays its food in used, dirty, or leaking containers? Or will you search for items that are presented in an appealing and appetizing manner? Wouldn't you like to see some nice garnishments and maybe a succulent cherry on top?

No one knows the exact number, of course, but professional marketers generally agree that a strong and powerful headline accounts for 70-80% of the effectiveness of every advertisement.

That's a pretty remarkable statistic when you think about it. A few words at the top of the ad can either make or break the selling power of the entire remaining ad copy.

Why is that true? Well, if you consider that most readers sprint from one headline to the next when they "read" a newspaper you'll understand that the viewer is randomly (or maybe methodically) sorting each entry to find clues that tell him "this might be the type of content I want read more thoroughly."

Headlines are usually bold, easy to locate, and often they are summaries of the content of the ad or article. At a quick glance, it's pretty easy to decide if you want to stay and dig deeper or jump to the next headline.

Before we get to today's post, let's take a minute to remember the victims of the September 11th tradgedy of 2001. It's hard to believe that it's been six years since we endured that nightmare.

Let's remember what has made our country strong and each do our individual part to continue that heritage of courage, hard work, and a never say die attitude - each an important trait for small business owners.

Okay, we'll move on.

I've been thinking a lot about Internet real estate and branding, and whether they are important undertakings of solo business. I've been asking myself questions like:

- Is it worth the effort and expense for a small business owner to try to establish a brand of some kind for his business?

- In the Internet world of big corporations, net real estate has increasing value. But does that same concept apply to small businesses as well?

- Is there a way for a solo business owner to add value to his property beyond the value of the information he publishes at his web site?

One of the foundations of any successful marketing program is repeated and systematic contact of the prospect.

One initial encounter is rarely sufficient to brand your company in the mind of the customer.

We all are bombarded with literally thousands of marketing messages every day no matter what we do or where we go.

Radio, television, the Internet, newspapers, magazines, billboards, and other venues attempt to grab our attention long enough to flash a message to our brains that the advertiser hopes will "stick" sooner or later.

Most of us learn to subconsciously "tune out" or tone down this constant barrage of advertising. That means there are natural challenges awaiting every business that tries to communicate with their prospects.

I'm convinced that press releases are one of the most misunderstood tools a small business has available to tell its story and drive targeted traffic to its web site and products.

But industry surveys show that the vast majority of all press releases (some estimate the number to conservatively range between 90 and 98%) from small businesses never get past the desk of the editor. Why is that? Don't editors want good releases?

Of course they do. There are a variety of reasons why a release isn't accepted and subsequently published, but the main reason given most often by the editors questioned has to do with the copy that the author submits.

You see, authors write in an effort to put the best light or spin possible on their business or product. In other words, they write from the business point of view, usually with a marketing slant or focus.

I believe in small business! I believe in entrepreneurs!

I believe that anyone can create and operate their own successful small business if they will choose a viable niche and apply sound business strategies and principles (which you can learn here).

My favorite solo Internet business strategy suggests you create an information-based business around your education, training, interests, knowledge and passion.

So what is this "passion" I'm talking about? Does it mean you have to like the subject of your business?

Well, not exactly. You see, passion is much more comprehensive and deep than simply "liking" what you do.

You've probably noticed the proliferation of "how to" content sites and businesses that have sprung up in every niche across the Internet.

The popularity of this business model is undeniable. Find a niche that has customers craving how to do something that is not generally understood and you might just be swamped with more prospects than you can handle.

The reason for all this commotion in the "how to" circles? It's simple - everyone wants to find good solid information that is readily available that can solve a problem that they are having.

You want to know how to diversify your stock portfolio without paying a securities broker? Go online and do some research.

Most marketing experts will tell you that they go to great lengths to try to draw the prospect into a sales pitch.

If he remains on the "outside," so to speak, he will not be affected by or overcome with the emotion, motivation and sense of urgency that marketers try to build into their sales presentation.

One of the many and best ways marketers draw prospects into the sales dialogue is to use the word "You" often in their content so the reader begins to feel like the message is directed right squarely at him. The dialogue is personal and engaging.

"You will receive these benefits when you buy the product..."

As we all know, the Internet has spawned a huge new industry of journalists known as "bloggers" who daily write and publish opinions and news in every imaginable niche.

Web logs, or simply "blogs," give the author a public soapbox or microphone from which he/she can express, educate, instruct, inform, sell, comment, advertise, or do just about anything else that can be done on a regular web site.

Some authors of blogs have gathered quite an audience and engaged large crowds of daily viewers. Anytime a captive audience is involved, shrewd business minds come up with ways to monetize the experience.

Entrepreneurs are always thinking and scheming about ways to make a buck. That's what they do, isn't it?

Here's my favorite definition of an entrepreneur: he's a guy that has a one-in-a-million idea, a business plan that shows profitability in year 3, and no money!

Now we are seeing the rise of "blogpreneurs," the authors that are attempting to monetize their daily blogs.

Some are succeeding, to at least a certain degree, and others are finding the road a bit bumpy.

Blogs, like most every other type of Internet web site, gain value, grow, and even thrive when they are heavily viewed.

The more traffic a blog receives, the greater the chances for continued relevance and possible revenue generation.

Of course, money and income don't drive most blogs.

Typically bloggers are content with having their own soapbox to publish their opinions and feelings to the world (or at least those who care to visit.)

Bloggers are also finding that most search engines seem to like blogs. Why?

The owner of a solo digital information business is the perfect candidate for a targeted niche blog authored by the business owner and directed to support and advertise the business and the product.

Remember that the solo business owner is generally an independent, a free spirited thinker, one who prefers to do business alone without the constraints of employees, physical overhead, or management induced policies and rules.

This is exactly the profile of a successful blogger: one that is not shy about forming his own biases and opinions based on his life experiences and then publishing and sharing his knowledge and ideas with other like-minded nichers that hunger for the same type of information.

I have seen a smattering of Internet marketers voicing loud and sometimes passionate opinions that blogs are destroying the Internet. Why?

These blog naysayers suggest that blogs are too ubiquitous, they give every Tom, Dick, and Sally a public platform on which they push a certain agenda, try to sell in a saturated market, and criticize and condemn products they don't like even when their reasons are suspect.

One fellow complained that blogs get into the search results too easily and because of the sheer numbers of blogs (he said "tens of millions") the results are not returning what viewers are looking for.

Writing enticing sales copy for ads, web sites, newsletters, etc. can often be a daunting task because so many different approaches seem to work equally well at a given time depending upon the target audience, the product being sold, the venue, etc.

At other times, nothing seems to work well. You scratch your head wondering if there is any way possible to make your copy stand out and seem appealing.

It's like trying to sell sand to a nomad in the desert.

Here's a little "trick" to try the next time you get stumped and are not sure how to approach the task.

Actually, it's not really a trick but just a different way of thinking about your ad layout.

When business owners develop a service or product that is designed for a highly targeted audience, they often struggle to find enough prospects gathered in one place to design a marketing strategy for the group.

Typically the marketer turns to pay-per-click ads on the Internet because he can use his keyword lists and target his message to the surfers that are looking for web sites or products that are in the search engine results pages.

Another popular approach is to identify targeted ezines or newsletters that offer advertising.

The readers of these publications will have some common desires, passions, or tastes that the advertiser can appeal to.

One of the keys to selling products online is to somehow personalize your approach to the prospect.

Impersonal, sterile, boring sales letters and advertisements aren't attractive and convincing.

They tend to put the prospect to sleep. Unless the prospect is already sold and anxious to buy one particular product, he will not pay much attention to generic and faceless advertising.

On the other hand, have you ever noticed how friendly people attract a crowd?

Their demeanor and friendliness are compelling! They act like magnets for most of us because we like being around upbeat and happy, gregarious people.

One of the first and most important tasks of any web site owner is to capture at least the name and email address of every visitor possible.

You want to be able to communicate with your customers and send them follow-up messages. You want to keep your business in front of the prospect, but you must have their permission and blessing to do that.

Often web site owners will offer a premium or freebie to the visitor in hopes that the exchange of the personal information for the freebie will be seen as a "fair trade" by the customer. But too often the freebie has no relation to the business or product of the owner.

Online business in today's marketplace has many advantages that the small business has never had in the past.

The challenge for the business owner is to take advantage of these advances and use them to grow his business in ways that direct competitors either don't know about or are too lazy to set up.

The advances are only an advantage if they're put to good use. That's why they are so powerful to you - because you know the strategies and can implement them into your business and others in your niche won't.

Have you ever noticed how customers like to be given very specific instructions or detailed directions from those they consider to be an expert?

I used to work retail in the sporting goods industry when I was a struggling college student trying to get my education and support my young family.

My great passion and hobby was fly fishing and I took every opportunity I could to help fly fishermen who came into the store to become better at "my sport."

I was an evangelist, a mentor, and an instructor for the sport of fly fishing even though the store was paying me to be a salesman.

Often small business owners have little or no formal training or skill in advertising and marketing their products.

Whenever they write copy, whether it be advertising, a press release, narrative at the web site, or in answer to client's questions, they tend to be driven by the facts.

Business minds just naturally are tuned in to think in terms of facts, numbers, dates, deadlines, instructions, policies, etc.

These are the details that a solo operator has churning around in his mind every waking moment it seems.

Here's the problem, in terms of marketing at least, with this mindset.

Grab any piece of junk mail and take a quick look at it.

You will probably notice one of two things: either the copywriter hits you right between the eyes with his offer up front, or he forces you to read through the ad to locate the offer which will invariably be hidden at the tail end.

The first strategy is employed to qualify the potential buyers from the "just looking" crowd.

The sales copy is very straightforward and pushes the prospect early to decide if this offer is for him or not.

If the viewer has a genuine interest, he will continue reading the ad.

Don't mistakenly believe that corporate press kits are something reserved for the "big boys" of the business world!

Press kits can be prepared and distributed by any company and they are a great way to get some positive publicity for your solo business.

The idea behind a press kit is to present the media with information and facts about your business in a way that will make it easy for them to publish your story.

You're trying to give them exactly what they would want to see if they were coming to you on their own looking for details about your business.

You know what I'm talking about.

How many times have you seen an Internet marketer use the "impending deadline scare" as a reason to hurry and purchase a product or sign up for this or that before the deadline.

Of course they're trying to incorporate the sense of urgency into their marketing.

Many smart advertisers know that one of the greatest fears most people have is the fear of losing out or of being left behind.

So the ads of these smart people nearly always include some kind of deadline coming up in the near future designed to make the reader take some immediate action.

As the name implies, an advertorial is a cross between an advertisement and an editorial.

So why should you use this strategy in your sales process?

Some marketers claim that advertorials pull up to 5 times better than regular sales ads.

They say that the public is fed up with most regular advertisements penned by over-zealous copywriters that exaggerate claims and specialize in making products and services seem to be something way more than they really are.

There is a simple and very straightforward way to engage your prospect in the conversation, or in your advertising, or your web site, or your email.

Savvy marketers have used this technique to grab the attention of casual on-lookers and passers-by when other copy and narrative tactics simply fail to produce the results that the owner expects.

Here's the simple technique: State your title or headline in terms of a thought-provoking question and include the word "you" so that it grabs the viewer and demands a response.

The manufacturers of the industrial era had at least one thing in common: they found that mass production could cut both product costs and production times by substantial amounts when work was compartmentalized and the flow of assembly was orchestrated to bring all the parts together at the proper time (on the assembly line) and sequence.

The expectation remains today that products can be made and delivered to the customer in record time.

You order a digital camera over the Internet today on your lunch hour, even from a dealer thousands of miles away, and you should be able to have it delivered to your front door by noon tomorrow, if all goes well.

If you have targeted your customers properly, there will be few better or more productive business lead generating tools than to publish a "Tip of the Day" related to the education of your audience in your chosen niche.

Why? Simply because people want to be educated.

They come to the Internet for information in their niche. You can provide what they will consider to be very valuable bits of information learning and assistance.

Most folks are followers. They're like sheep in some respects - they wait in line to get behind a leader, a pace setter, or a spokesperson.

Many of these people could be the leader themselves, except they would prefer to stay out of the limelight, the public eye, or the position of attention.

Some people prefer not to lead out because they fear others will think they're fanatical, or after attention, or that they have a big ego.

Still others don't want to expend the energy, commit the time, or put their reputation on the line for a cause.

If you're a blog author, you've probably contemplated what, why, and how you write.

It seems to me there are several different purposes for publishing a blog and depending upon the purpose you choose, the format and content of your blog will differ significantly from other blogs, even in the same specialized niche.

First, let me say that some blogs I've read seem to have no real purpose. The author might have decided, on the spur of the moment, to start blogging because he wanted to express his opinions to the world. But for what purpose?

Wouldn't it be great if you (and your solo business) were on the Rolodex of all the local and regional newspaper editors?

Would you like to have the Chamber of Commerce and the local Small Business Development Center calling you whenever they needed material for a story?

Most small business owners don't have the luxury (and the serious advantage) of being a household word around local community business circles.

In fact, many owners disregard the media altogether thinking that they will never be contacted or receive publicity because no one cares about their business.

In the previous two articles, we have been discussing some marketing tactics that fall under the strategy of "piggyback marketing."

With this method, you have the opportunity to "piggyback" your marketing message with other products, sales messages, a service, or a bill.

Your marketing "piggybacks" with something else that is going to be delivered anyway and can be thought of as a "bonus" or gift by the prospect.

Both online and offline small businesses can create and distribute product and service offerings very cost effectively with coupons that are designed to do all of the following things:

1- Collect the name and contact information of the respondent,

2- Provide an incentive for the user to contact your business,

3- Brand your company and it's products (services) with your unique tag line, logo, and web site URL,

A friend of mine inherited a small gas station from his father.

The mechanic's blood (oil?) ran through the family genes I suppose as he and two of his younger brothers all worked for either car dealerships (in the service department) or garages in the area.

At the passing of his Dad, Trent decided to quit his job, take over the ownership and management of the business his father ran for many years, and see if he could make a go of being his own boss.

If you've been doing business on the Internet for any length of time, you've undoubtedly heard the term "sticky" or "stickiness" used to describe the ability of a web site to engage it's audience.

If a site is sticky, it is one that attracts customers and keeps them at the site for unusually long periods of time. Sticky sites are a good thing!

Why? The reasoning goes that the longer you can keep a customer, the more apt that person is to eventually make a purchase and to make additional return visits.

Often entrepreneurs and small business owners have a difficult time trying to keep from being "stale" in their businesses.

By that, I mean they struggle to come up with fresh ideas, new and unique products, and creative solutions to the problems and wants of their market niche.

Many feel that they must continue to sell the same old things they've always sold, that they have no way of being able to offer brand new services or goods.

Some of you may have seen this on MSN recently, but I thought I would share my synopsis of it anyway for those interested in the "wants" of Internet users.

CNET's Download.com is a library of free and free-to-try software programs and applications for Windows, Macintosh, and handheld devices. It began 10 years ago with 3,000 titles and today has over 30,000 potential downloads.

Here are the TOP TEN DOWNLOADS over the past 10 years:

Every business owner will have his moments when all creativity and unique ideas seem to hit a lull. No matter what the owner does, he just can't come up with anything new and exciting for his customers.

It's at these times that repurposing your content may be the answer until your creative juices begin flowing again!

Here is a simple list of things you can do to get yourself going again.

Did you know there are ways to see what buyers are looking for at any given time online?

The information is free. Smart marketers and product developers ought to keep an eye on the buying public and their wants. Understanding "demand" is one of the pillars of Internet marketing and product creation.

CNET's Download.com is a library of free and free-to-try software programs and applications for Windows, Macintosh, and handheld devices. It began 10 years ago with 3,000 titles and today has over 30,000 potential downloads.

One of the most overlooked steps in web site publishing, product creation, and article writing is the "chore" of first doing market research.

It's a chore to most people and therefore it is often neglected or shunned altogether because performing the research takes time, a certain amount of "know how" and definitely some amount of your precious time.

But the consequences of not first doing research are almost always negative and will certainly cost you time and money in the long run.

I was going through some of my Internet business books yesterday and noticed a little red paperback book that I remember reading several years ago. I dusted it off and read it again.

It is a quick read - a little over 100 pages. I remember the conclusion of the book more than anything else . . . probably because I was so frustrated reading the book and waiting for the one bit of information that wasn't revealed until the very end of the text.

The book is titled: The Ultimate Success Secret. The author is Dan Kennedy. Many of you Internet marketers will be familiar with the name, if not the man himself.

Dan is a fairly prolific writer, speaker, and information marketing coach who is recognized in the field for his knowledge and grasp of what it takes to be highly successful at internet business. He commands a very high price for his consulting time - if you're lucky enough to catch him and drag him away from his crazy schedule.

I don't intend to give you a book review in this post. I just wanted to touch upon a few principles that I thought about as I re-read Dan's book.

I thought I'd post a little change of pace today. I ran across an interesting bit of wisdom a couple of days ago that I wanted to share with you.

This bit of information was written by Regina Brett of The Plain Dealer in Cleveland, Ohio. The focus is not on business.

Ms. Brett, a columnist, writes about the lessons of life that she has learned from her 70 years of life experiences. I thoroughly enjoyed this and hope you find it helpful.

Extract what is meaningful to you. If your life is fulfilling, you will be that much more able to run a successful small business.

Of all the things you need to pay particular attention to on your web site ... content is probably the most important.

Your business will be judged by your site's content. If it's remarkable, your business will be seen as remarkable.

If your site content is nothing but scraped or rehashed dribble, well, you site will be viewed in the same way.

Besides your content being "good" it also needs to be timely (updated often), targeted to the niche you have chosen, and of sufficient "uniqueness" that it separates itself from the content of other web sites in your niche.

Prospects and customers need to have a reason to keep coming back to your web site.

Regardless of the product or service you want to sell online as a solo business owner, you will be confronted initially with the task of choosing a viable niche.

Not choosing a niche would be disastrous. You must focus on defining your customer market, the products you are going to sell, and your USP or unique selling proposition.

If all you have at this point is the thought that you want to start an online business ... that's fine but you can't stop there.

Small businesses that are not well defined are immediately doomed to failure. Why?

There are several reasons, but the most important one has to do with targeting your customers. If your offers and marketing are not targeted, you will not be successful in getting your message across to the right buyers.

Trying to sell green widgets to someone who could care less about green widgets will never work.

I thought today I would follow up with a few more of Ben Franklin's ideas about money and work. (Please see the previous post)

I have included a number of his sayings or quotes. All have to do with money, finance, debt, saving, work, and similar topics that are especially appropriate to entrepreneurs.

The solo business owner will find great wisdom in Franklin's messages.

Even though Franklin lived over 200 years ago, his advice is still prudent in today's business world. We all would do well to follow his suggestions.

I am a firm believer that anything can be sold online.

Granted, some types or products and services are a better fit for Internet selling than others; however, I believe that every business needs to have an online presence online.

If you don't believe what I'm saying, think about this: What product or service couldn't be marketed online? What business couldn't include their name, address, phone number, fax number, web site URL, and product or service description online? What business type couldn't advertise what they do online and benefit from it?

Sure, there are some businesses (like car sellers) that can deliver their product as a download or mail order item. However, product or service delivery isn't a prerequisite for an online business. There are still lots of other aspects of every business that can be conducted online.

I would be surprised if there are any major car dealerships in your region that don't have a web site.

Let's spend a minute and see what kinds of businesses thrive online. If we can identify these, they may be a great starting point from which you might decide upon a business niche to enter solo business for yourself.

When it comes right down to brass tacks, I would say every Internet business owner should consider herself or himself an information publisher.

It seems to me that all business web site owners need to be publishers of:
a) website information;
b) sales letter copy;
c) site content in the chosen niche;
d) products in digital or hard copy form;
e) blog content;
f) email communications;
g) customer service responses;
h) advertising / marketing copy;
i) articles and press releases;
j) probably other things I'm forgetting about ...

My point is, whether you consider yourself to be an info marketer or not, you really need to pay close attention to your publishing (i.e. putting it out on the net or in emails) and how it can affect your overall business.