Business Alone

You have heard many times that keeping customers and web site visitors on your site and coming back for more should be one of the top priorities of every online solo business owner.

There are a number of reasons for doing this - one of the most important is that the cost of finding new customers is typically higher than the cost of retaining current customers.

There are other reasons as well. Today we're going to look at just what the business owner can do to keep his paying customers coming back for more!

Regardless of the niche you are in, developing your web site and business philosophy so that you keep this simple principle at the forefront of your execution will pay you great dividends over the course of your business life.

Here are seven top ways to hold on to your customers:

Online business owners need to become familiar with the concept of "keyword research."

I will explain, in a very basic way, what keywords are, why they are so important, and how they are found and used.

Very simply, keywords are the words you use on your web site and in your marketing to let your prospects know exactly what your business is all about.

They are the words that succinctly "target" your audience.

Keywords are used so that search engines like Google, Yahoo, and MSN will understand what your business is all about so they can send you customers that are looking for what you have to offer.

From your prospect's point of view, keywords are the short phrases that they will enter into web searches in order to find what they are searching for.

It seems that almost everyone has an idea for a killer home business.

In fact, some folks can only think of ideas - they get stuck trying to figure out how to implement their ideas to the point of never actually starting anything!

At times, it will pay to have confidence in your idea and be its champion from start to successful business launch.

At other times, many of us tend to over-analyze or over-scrutinize our business ideas to the point of dooming the business before it ever has a chance.

Why not identify the roadblocks to coming up with a great business idea, then move beyond them once you understand what they are.

Think about your experience as a customer in any particular niche where you were seeking information. Do you remember how frustrating it usually was to try to have certain "knowledge-related" questions answered?

Do you remember spending many minutes (sometimes hours) trying to figure something out that could have been shown to you quickly and easily had you only known where or how to ask for an explanation?

Understanding, expertise, and knowledge in any niche comes from learning, training, experience, and paying attention to details.

I believe anyone can become an expert in almost any niche given the right approach. Let me explain what I mean:

It would be a grave mistake on your part to ignore the wants of the women in your niche.

It's easy to get carried away with "male marketing" regardless of what you sell. The Internet is no longer the playground of geeks and male business or entrepreneurial types that we so often associate with solo business.

I have heard the statistic that close to 60% of all online users are women of various ages. I will try to find the reference for you; but regardless of what the exact number is, you need to pay attention to their needs and wants ... especially their wants.

You see, we don't always buy what we need. We typically make purchases of what we want.

A sound marketing plan is very important to the success of any solo online business operation.

Your plan should include areas of focus like niche market research, the customer profiles that you have targeted, an analysis of your competition, your positioning, the products and services
that you are selling, your pricing plan, and your advertising and promotion details.

Do your homework before developing your market and niche plan. Effective marketing, planning and promotion begins with solid data and information about your specific marketplace and the sub-niche you have chosen.

Your business will benefit immensely by the amount of quality information and thoughtful pondering your give your plan.

There's no doubt about it . . . folks go online to find information. They use the information to learn what's happening in the world around them (news), to communicate with others (email), to be entertained (games, video, music), to connect with others in niches (social networking), and to comparison shop.

Of course there are many similar activities and hybrid reasons why folks fire up the computer and log online. But the basis of most everything that's done falls under the broad category of looking for information.

Knowing that information is paramount is like having a great selling mystery partially solved. If you want to make money online . . . you will most often be successful if you can provide the right kind of information to the group (prospects and customers) that's eager to find it.

I would say, without hesitation, that the business of providing information online is as close to "the perfect business" model as one will find. Here's why . . .

I sincerely believe that a successful business can be created around almost any marketable idea.

I also believe that every person has hidden away in his/her mind, a potentially profitable business idea that can be made marketable in the right hands.

Your task, as I see it, is to identify the idea(s) that has this great potential and test it to the extent that you're comfortable with it becoming the basis of your new business going forward.

So how do you pull this good business idea from your mind? Where do you go to find it?

Some call it "the paralysis of analysis."

Others refer to it as "a mental block" or "brain freeze."

But whatever you call it, don't let it get in the way of you coming up with a sound and workable business idea.

You see, more than a few aspiring entrepreneurs mistakenly believe that they must come up with an idea that will appeal to the masses - that will become the "next big thing." If they don't get that flash of inspiration, they hesitate to get going on anything.

Some folks believe that ordinary ideas have all been tried and unless they find a new or innovative idea they won't become successful in online business.

I say, "don't worry about finding the perfect idea - just find a good idea, test it, and then develop your business around being exceptional in your niche in some way."

Please give me a little slack if your State is different than mine. I guess there's a good chance that the sequence of obtaining the necessary business licenses could vary from State to State.

My business was registered in Utah, first as a sole proprietorship and later on as a Subchapter S Corporation.

I'll be the first to admit that I'm not a lawyer and my experience in this realm is limited to just one State. I will tell you what I did. You may find things are done a little differently where you register your business.

I began my license quest at the county administrative office. That ended up being a mistake since they needed to have my DBA and State business registration information before they could process my application.

For many years, solo businessmen worked among the ranks of the self-employed as "organizers" or facilitators of groups of like-minded people.

They held titles such as "consultants," "coaches," "mentors," and "instructors." Sometimes they operated strictly as solo entrepreneurs being the only source of expertise in their company.

Others banded together to form a "team" or group that offered the same type of service but included the perspective and experience of multiple experts that often worked together on one project to provide the service.

These workers would organize their own curriculum, design their own delivery approach, and earn their fee by teaching or coaching their clients either in a one-on-one setting or small group atmosphere.

Since the beginning of time, solo business persons have opened and maintained retail stores that sold products to walk-in customers.

Sometimes the stores featured only specialty items, like a bike shop or bakery. Others carried a range of goods (like a mercantile) but remained small enough that one person could man the shop by himself and perform all the daily functions necessary.

There would be goods to order from manufacturers or wholesalers, shelves to stock, customers to wait on, books to be balanced, and cleaning at the end of the day.

I know, I know, we all use the term freely and without much thought.

But it really is wrong. A virtual business can't have assets, employees, products and customers.

The term "virtual" means a realistic simulation; of such effect that something appears to be real even though it's not.

Well let me tell you, Internet business is the real thing. It is a different kind of business because of the way it's operated and delivered; but it is as real, legal, and legitimate as any other physical business.

Preparation for business success can come in many ways.

Some follow a regimented career path through college and possibly graduate school to learn the art and science of becoming a business owner.

Others choose to get their education from home study courses, books, tapes, and other media presentations.

Most businesses are started by folks that don't have formal training in business. The school of "hard knocks" is their educational backdrop.

In case you haven't noticed, there is an important trend unfolding in the evolution of modern-day businesses that you need to understand and exploit as a solo Internet business owner.

Years ago, traditional businesses would set up shop in a physical location, stock shelves with the goods the owner expected to be in demand, and lastly open the doors to customers and hope they would buy what was offered.

The solo information business of today is different. No longer does the owner need to make such an expensive commitment to his guess or hunch about which niche is profitable and which products will sell.

Can you imagine the satisfaction, pride, and profitability you could enjoy if your solo business was something very extraordinary?

Most businesses online these days are comparatively bland. They sell products and services that are accepted by customers and the companies for the most part operate as mirror images of one another.

But once in a great while, a business elevates itself to the apex of its niche because it is so radically different and remarkable as to be incomparable and considered in a league of its own.

I was asked recently by a lady that had decided to operate a home-based business, what it meant to "niche your way" to a business fortune.

I didn't ask her where she picked up that phrase, but I have a good idea it was something said in an ad or a "how to" article somewhere online associated with running a business in today's environment.

It's a pretty trite expression these days, but the concept is still relevant and should be the basis of most every business entrepreneur that's thinking about doing online commerce.

This gal's question took me back a bit - I guess I just assumed that everyone knew what a niche business was and that it was pretty much a "given" for today's highly segmented business market.

If so, you need to do everything possible to increase the amount of traffic, the click-through response rate to your affiliate page links, and the relevance of your content to the product(s) you're promoting.

Typically, affiliates slap up a web page, add a few links, some cut-and-paste content, and forget about the site for a few weeks or months waiting for it to get spidered and included in the search engines.

There is a better way to accomplish affiliate sales. If you pay close attention to the details of your site, like you would if you were selling your own direct marketing product, your affiliate sales can soar.

To my way of thinking, there are two business functions that every single company needs to execute well, every day of the year, in order to be categorized as a successful business.

The first function is marketing. Regardless of the product you sell, the size of your company, or the underlying bankroll you operate from, if you don't market what you sell, and market it well, you will never be successful.

The second daily business function that is critical to every business that I know is customer service. That is the topic for this post.

How many people do you know personally that don't really care how they're treated? How many folks enjoy being put off, ignored, lied to, ripped off, pushed around, run around in circles, or treated like they were criminals?

We're discussing the little operating changes that can easily be set up in an online business that will add greatly to your customer support process.

4. Set up a responsive help system or customer support mechanism. It doesn't have to be an expensive and complex hosted solution.

The main thing customers want to know is how to easily, quickly, and reliably get in touch with you should a problem or concern arise.

Customers online understand that small companies may not have full time "operators standing by" waiting to answer every question thrown at them. But by all means, return phone calls and emails just as soon as you can, preferably within a few hours of receiving them.

Today's solo business owners have an amazing array of tools at their disposal to share their story and their wares with customers compared to days bygone.

Now I'm not an expert in the use of this strategy by any means, but I'd like to mention to you one tool that is easy to put your hands on, and learn how to use, that will open the door to greater customer loyalty and put your web business in front of a growing audience.

I've always believed that business owners should stay on the leading edge of technology available to businesses in order to profit from new advances and efficiencies.

As a solo Internet home business owner you are most likely the webmaster of your own web site.

Unless you have turned that function over to someone else (like your girl friend, your 2nd cousin "Harry," or the six year old next door), you will be in charge of optimizing your site for key words, meta tags, and other little HTML goodies that tell the search engines what your site is all about.

Many of us are in business to make money (imagine that . . .) and we certainly don't want to spend time fiddling around with such trivial matters as web site coding and search engine optimization. Right?

In a previous post, we talked about what meta tags are whether they're important to the search engines. We're going to continue that discussion here and add a few other thoughts.

As the Internet has become more crowded with e-commerce sites, the race to attract traffic through the free search engines has greatly intensified.

In fact, today it's all-out war when it comes to competing for top billing: the rush to grab the very highest search engine rankings for competitive key words that drive tons of traffic to the winners.

To tell you the truth, I'm having a hard time coming up with any reasons why you shouldn't absolutely consider having a forum at your site.

In the early Internet days folks would chat back and forth via email only. Some sites placed comment forms in strategic places around the site to encourage visitor input, but that communication was pretty much one way.

If the site owner wanted to answer a comment, it was back to the email station to shoot off a reply.

You will hear me very often say, "You are the business." The solo Internet business operator is often an individualist that would rather be creative, adventurous, and find his own way over joining the pack.

If you want to become such, you should execute your business as though it is an extension of yourself. Your company is built around the skills, knowledge, education and passion that make up your life.

So in terms of both subject matter, and executing the daily business operations, you are the business. Without you, the company is nothing.

Some business owners prefer to deal with problem customers by writing them off and shoving them out the door. They don't want or need to be bothered with further dealings or more headaches.

I think there is a better way, however, to attempt to appease and "soften" an irate customer.

Why not turn him 180 degrees around and convert him into one of your most loyal and valued customers?

You won't be 100 per cent successful with this strategy, but it will work often enough that you will soon understand the benefit to your business of this approach.

There are more ways to increase your sales than to just try to entice more and more customers to purchase your product by increasing your advertising budget.

Have you ever considered establishing an affiliate sales program?

Such an effort may seem overwhelming or too complex for a small solo business. But the truth is, with the tools currently available online, there is no reason why the solo owner can't leverage his/her own effort quite inexpensively.

Creating an affiliate sales program is much like recruiting a large group of independent contract salesmen. These folks go out on their own and sell your products or service for a sales commission or portion of the profit on each and every sale they make.

Most small business owners look for additional sales in increased advertising and marketing.

But there are other strategies to explore and some unique methods of driving more sales in your business without turning up any additional customers.

One of those strategies involves up selling - offering additional products to the sales of your current buying pool. You're not having to locate new first time buyers . . . you're simply selling more to those who buy a product.

I spoke with a young gentleman today about his dream to start a business. That's not a rare occurrence as I deal in such discussions quite a few times every week.

As we began talking, it was obvious to me that he was passionate about his idea and his plan to take that idea to market.

His reason for contacting me was to find out where he might begin looking for funding to finance his project. It was the next item on his "to do" list.

I recently viewed a video clip produced by John Reese that showed his amazing VRE strategy that added over $500,000 to his business the first year it was implemented (beginning in February 2005.) You can view the video for yourself right here. (Excuse me if this link is no longer working - John has changed his business model several times in the past couple of years and the link may be down by now.)

John says he spent about 120 hours initially setting up this project which includes a network of small web sites that carry Google Adsense ads along with specifically targeted content related to high-paying keyword niches.

John is the same fellow that made some huge waves in the Internet marketing circles when he sold over $1 million of his Traffic Secrets course in a 24-hour period.

The premier search engine Google has come up with several programs that may be of interest to the solo small business owner. But there seems to be some matter of conflicting opinion about whether a web site owner should do anything to send his traffic away to someone else.

Here's the deal: Google allows web site owners to advertise products and services on their web site in exchange for a small referral fee each time a viewer clicks on one of the Google ads.

This is not an affiliate program since Google pays for each click rather than for a product that is actually purchased. In a sense, the web site owner is sharing in a PPC (pay per click) program. Google serves the ads and keeps track of the clicks. The web site owner puts Google's html code on his pages and provides relevant content for Google to match to its advertisers.

If you are a solo business operator and choose to increase the revenue generated at your web site, you have the option of employing Google Adsense advertising. I believe Yahoo and MSN also (or will soon) offer similar programs that allow the web owner to monetize his content.

There are several factors that determine how much revenue a web owner can generate for each of the particular content pages on his site that serve Adsense advertising.

First, the traffic to a site is important as most Internet advertising is, in part at lease, a numbers game. Your viewers will only click on an Adsense ad a certain proportion of the time.

Let's use the example of 1 click every 200 visitors. Given that type of click-through rate, a site with 200 visitors/page/day will generate 1/10 the income that a site with 2,000 visitors/page/day will get, all other things being equal.

Anyone that has searched online for information type products, and even physical products in some cases, has been offered one or more "bonuses" along with the purchase of the main product.

The question you may be asking is this, "Does a bonus offer increase the sale of a particular product?"

You may think that bonuses should naturally increase sales; but that is not always the case.

In this day of increasingly complex e-commerce systems, it seems that there are many strategies that product sellers have at their disposal to increase product sales. The strategy of offering a bonus product is so common now that it may seem like a necessity to follow suit if you want to make sales.

I'm no expert on the subject because I've only been blogging a short time now (since February 2006 on a blog different than Business Alone).

However, I have been a writer for quite some time and many of the same rules apply to blogging as well.

I have taken the time to do some research on the subject.

Specifically I have been reading about "How to Blog" and trying to follow the instructions of some who have been successful bloggers for quite some time now.

I've also spent a fair amount of time visiting popular blogs, watching what other authors are doing, and trying to follow their lead by seeing and incorporating their techniques into my own blog.

I've noticed over the years that I've been online (since the mid-90s) a change that's taking place in the way Internet users are visiting web sites.

In the very early days of the Internet, when it was a brand new and very exciting place to visit, most people that surfed liked to move about randomly and quite excessively.

It seems they wanted to go exploring to not only see what kinds of things were available online, but to survey niches and see all the players in them just in case they had a need to return sometime in the future.

It was kind of the same experience as you might have when exploring a new shopping mall or an amusement park for the first time.

You dash from store to store or ride to ride making sure you experience everything you can so you'll know what you like and what is not worth coming back to a second time.

Here are a few additional suggestions of practical things you can do in your business to gain the trust of your prospects by calming their fear of purchasing on the Internet and dealing with an unknown company:

6. Be very clear and precise about what the customer is getting with his purchase. Don't leave anything unclear or in doubt. If anything, be overly specific and descriptive so the customer doesn't wonder what his dollars are actually purchasing.

7. Make the actual buying process as easy, straightforward, and intuitive as possible. Don't ask for more personal information than is necessary. Now is not the time for a customer survey. Explain each step you ask the customer to take. If the buyer is going to be taken away from your web site (for instance, to have a credit card transaction approved), explain to him why he is leaving the site and how he will be returned automatically.

Before we get to today's post, I want to wish each of our readers a very Merry Christmas and a Happy New Year! Take some time off today and enjoy the holiday with your family - I'm going to do just that since I wrote this post yesterday!

When the Internet was new and online business owners were jumping on the ship right and left, there was often the feeling that all a business owner needed to do to have a business was put up a web site, add a product or two, and the sales would begin to flow.

Yes, I'll remind you once again of that worn out phrase that everyone else quotes to describe this erroneous thinking: "if you build it, they will come."

Online business owners now understand that phrase is a lie.

I did a little experiment myself that proved the point to me in very real terms. Two years ago I set up a little web site with it's own domain name, some content, keywords, etc.

I asked visitors to register at the web site (for free) to get my newsletter with lots of great benefits. I even offered a bonus worth a legitimate $300 merely for signing up and there were no other strings attached.

When you do business as a solo small business owner, you alone are responsible for every aspect of the business.

If there are breakdowns in your product sales, customer relations, or financial management, there's no one to shake a finger at except the guy in the mirror.

Now in a typical "regular" business, each of the employee managers that handle a department like those mentioned above will be scrutinized and evaluated in their performance.

The solo business owner has many tools and resources at his disposal that can leverage his time and automate his business so that he can accomplish much more by himself than would ever have been possible prior to the Internet.

Most business owners that utilize email will tell you that its low cost and "free" fast delivery are the main advantages of using it. But in my mind, at least, there are some other very important reasons why email is the communication medium of choice for the solo business owner.

If you are not using of these email advantages, why not give them a try? They may even be more important resources for your business than the low cost of contacting your customers and prospects.

For many years marketers have known the popularity and selling power of contests that are offered to prospects and customers.

On the Internet, a fun and profitable (for the participant) contest can to lead to increased traffic and site popularity, returning customers, and word of mouth advertising among family and friends.

The contest you offer doesn't have to be especially costly, cutting edge, or filled with large cash prizes. Since you are working in a specific niche, the contest and the winnings should be somehow related to that niche.

What I am about to say may strike a chord of discontent among many of you . . . but that's okay.

It will bring to light a strategy that many of the Internet's most successful and profitable business persons have adopted on the road to increased business and nice incomes.

I will ask the question again, "Who gives out points for creativity and innovation?"

Most entrepreneurs and new small business owners feel that in order to be successful at Internet business, they must create or invent the next unique and valuable product - something different from all others in the same niche market. I beg to differ.

Now I am certainly not opposed to being creative or innovative, all of the other things being equal, it's a real blessing to have these personal characteristics manifest in your business. . . but . . .

Most often though, success is found in other ways. Here are some examples:

We've all heard the "knock" about web surfers - they stay at a site long enough to quickly glance or skim the home page "above the fold" and they're gone in seconds.

Is it five seconds, seven seconds, twelve seconds? Who knows?

The point is, the web site owner is granted only so much of the surfer's time online and he'd better make a good impression during that time or the prospect will most likely never return.

Of course there are a lot of elements to making a good web site impression. I'm only going to talk about one small piece of that puzzle right now: page load time.

The web site owner is granted only so much of the surfer's time online and he'd better make a good impression during that short time or the prospect will most likely move on to the next site on his list never to return.

Of course there are a lot of elements to making a good web site impression. In this installment we're only talking about one small piece of that puzzle right now: page load time.

That's the length of time, usually measured in seconds, from the instant a viewer clicks on his mouse to head to a particular web site until the point at which that web page is fully loaded in the viewer's browser.

Over the years I've been watching and participating in small business development, I've noticed that the successful businesses tend to be the ones that are driven by an owner that knows how to execute a plan.

The successful owner may not be overly intelligent, have a cutting edge business idea, or the latest technology infused in his business.

The successful owner doesn't have to be too creative or even a great writer.

Often, this is simply the guy that knows where he wants his business to go and he executes the plan consistently over time without a lot of distraction.

Here are ten not very creative ideas to try in your business if you want to be noticed as standing apart from the crowd.

There's no doubt about it. The number one reason why people come to the Internet is to get information. They come to read the latest news, comparison shop, find answers to questions, communicate with friends and associates via email or voice, seek out entertainment, or play games.

Early on, the Internet was mostly a collection of free sites and information that anyone could access. Sometimes registration was required, but in most cases paid access was not even a thought of the web site owner. Why?

I suppose there are several reasons. The mechanism for charging customers was not generally available, people didn't understand that financial transactions could be done securely, and a range of software enablers were not yet available for things like secure shopping carts, real time authentication, and digital delivery.

One-on-one advertising, that is direct response advertising, is designed to solicit some type of action from the viewer. It may also have the side benefits of building a companies brand or attaching credibility to a product, but the main desired outcome is still related to getting the customer to take action.

One step response selling is pretty simple: the prospect sees the ad, reads the copy, is prompted to click on the "Buy Now" button, and leaves with a digital file of some type that will help him solve a problem or enjoy a passion.

In a two step direct response ad, the customer is prompted to take some action (not purchase initially) like register a name and address, download a free e-book, or watch a short video clip.

This first action is generally designed to provide some type of partial benefit to the prospect, or create a sense of urgency or scarcity, or build a swelling desire for the latest model, or to educate the buyer on the benefits of ordering the widget now because there are only 13 left!

The answer won't be a surprise to most; nevertheless, the concept or principle behind the answer needs frequent repeating until it's permanently embedded in the business operator's memory.

Suppose you're hungry and anxious to find something to eat. So you stroll down the block past all the shops peeking in display windows and looking for something to satisfy your appetite. You're particularly sensitive to the sights and smells of each open door as you pass by, but you're not willing to venture inside unless you're fairly satisfied that you'll stay and dine.

Are you likely to stop and sample food that appears to be many days old? You can see the mold and dust growing everywhere. Or would you be more apt to pass on that shop and find something that appeared fresh?

Are you going to stop at the store that displays its food in used, dirty, or leaking containers? Or will you search for items that are presented in an appealing and appetizing manner? Wouldn't you like to see some nice garnishments and maybe a succulent cherry on top?

Before we get to today's post, let's take a minute to remember the victims of the September 11th tradgedy of 2001. It's hard to believe that it's been six years since we endured that nightmare.

Let's remember what has made our country strong and each do our individual part to continue that heritage of courage, hard work, and a never say die attitude - each an important trait for small business owners.

Okay, we'll move on.

I've been thinking a lot about Internet real estate and branding, and whether they are important undertakings of solo business. I've been asking myself questions like:

- Is it worth the effort and expense for a small business owner to try to establish a brand of some kind for his business?

- In the Internet world of big corporations, net real estate has increasing value. But does that same concept apply to small businesses as well?

- Is there a way for a solo business owner to add value to his property beyond the value of the information he publishes at his web site?

I visited a web site last night related to Internet marketing that touted all the methods the large corporations were using to build trust in the company - thereby reducing the fears of customers with the end result of making them more apt to make an online purchase.

There were something like thirty methods of building trust listed, but I was very surprised to notice the lack of mention of using testimonials from satisfied buyers.

In my mind, there are few things you can do that are more important than using testimonials.

So why did this marketing "authority" leave this method out? Who knows? Maybe it was a large corporation "thing," an acknowledgement that the site was too important to place one person's comment in the showroom of this company.

You've probably noticed the proliferation of "how to" content sites and businesses that have sprung up in every niche across the Internet.

The popularity of this business model is undeniable. Find a niche that has customers craving how to do something that is not generally understood and you might just be swamped with more prospects than you can handle.

The reason for all this commotion in the "how to" circles? It's simple - everyone wants to find good solid information that is readily available that can solve a problem that they are having.

You want to know how to diversify your stock portfolio without paying a securities broker? Go online and do some research.

I have seen a smattering of Internet marketers voicing loud and sometimes passionate opinions that blogs are destroying the Internet. Why?

These blog naysayers suggest that blogs are too ubiquitous, they give every Tom, Dick, and Sally a public platform on which they push a certain agenda, try to sell in a saturated market, and criticize and condemn products they don't like even when their reasons are suspect.

One fellow complained that blogs get into the search results too easily and because of the sheer numbers of blogs (he said "tens of millions") the results are not returning what viewers are looking for.

One of the first and most important tasks of any web site owner is to capture at least the name and email address of every visitor possible.

You want to be able to communicate with your customers and send them follow-up messages. You want to keep your business in front of the prospect, but you must have their permission and blessing to do that.

Often web site owners will offer a premium or freebie to the visitor in hopes that the exchange of the personal information for the freebie will be seen as a "fair trade" by the customer. But too often the freebie has no relation to the business or product of the owner.

If you have targeted your customers properly, there will be few better or more productive business lead generating tools than to publish a "Tip of the Day" related to the education of your audience in your chosen niche.

Why? Simply because people want to be educated.

They come to the Internet for information in their niche. You can provide what they will consider to be very valuable bits of information learning and assistance.

What I'm about to describe to you is an actual example of the creativity and ingenuity of a small business owner.

I am changing the names of both the owner and his niche because I am quite sure the owner wouldn't want me divulging this information about him or his business.

Nevertheless, this is a true story and one that you may or may not want to use as the basis of your own similar effort to get your business known and to drive more traffic to your web site.

If you've been doing business on the Internet for any length of time, you've undoubtedly heard the term "sticky" or "stickiness" used to describe the ability of a web site to engage it's audience.

If a site is sticky, it is one that attracts customers and keeps them at the site for unusually long periods of time. Sticky sites are a good thing!

Why? The reasoning goes that the longer you can keep a customer, the more apt that person is to eventually make a purchase and to make additional return visits.

How many ways are there for a small business to fail?

Don't try to count them . . . life is too short as it is . . .

I want to talk a bit about one of the dangers of solo Internet business.

I have always preached the message of niche specialization for the solo business owner. I say you should dig down deep and become an expert in a very tightly focused market.

Some of you may have seen this on MSN recently, but I thought I would share my synopsis of it anyway for those interested in the "wants" of Internet users.

CNET's Download.com is a library of free and free-to-try software programs and applications for Windows, Macintosh, and handheld devices. It began 10 years ago with 3,000 titles and today has over 30,000 potential downloads.

Here are the TOP TEN DOWNLOADS over the past 10 years:

Did you know there are ways to see what buyers are looking for at any given time online?

The information is free. Smart marketers and product developers ought to keep an eye on the buying public and their wants. Understanding "demand" is one of the pillars of Internet marketing and product creation.

CNET's Download.com is a library of free and free-to-try software programs and applications for Windows, Macintosh, and handheld devices. It began 10 years ago with 3,000 titles and today has over 30,000 potential downloads.

You know I have often commented that "you are the business." Of course I'm talking about the fact that your business reflects your own personal ideas, traits, quirks, tendencies, and ability to be successful or not.

You are the solo creator, the founder, the operator, and only employee of your one man/woman business.

Without you, and everything that you know, do, and are, your business is nothing. There is no business if you don't make it so.

That can either be a great asset or a debilitating burden.

Often a web site privacy policy is overlooked, thrown together in haste, or altogether omitted as the site owner is anxious to move on to more glamorous and creative aspects of developing a business home on the Internet.

Privacy policies are sometimes akin to the "fine print" of most lengthy legal documents - something to be tolerated and considered, but probably there only in the extreme case that the user really cares about such things.

I believe, strongly, that the site's privacy policy is very important and something that can greatly enhance the visitor's sense that the site owner really can be trusted - that he/she really does care about the confidentiality of the visitor's personal information.

One of the most frustrating aspects of web business is trying to figure out problems to customer response rates on your web site. Why are my customers getting lost online? Why are they not responding to my ads? Why are my offers being ignored?

The challenge of this puzzle is figuring out what parts of the web site need to be fixed.

Is it the offer itself? Are my navigation signals unclear? Is my offering price too high? Is my offer language boring or uninspiring? Is there a problem with my ordering system?

You see, it seems that there are an endless number of little variables that could be hindering sales at the web site. Often, trying to figure out where the roadblocks are is a difficult and frustrating exercise.

Being a good solo business owner often means persuading or motivating people to accomplish tasks that you need to have done. Often, you just can't wait for folks to start a project on their own time frame. You need to have services and business execution happen quickly or you will lose money.

When you think about it, being a master motivator is not an option for anyone that sells products or services for a living. If you are a salesman, you by default, should be a good motivator so that your prospects will be "prodded" along down your purchase funnel.

Being a great motivator is also important in accomplishing the leverage you need in order to be successful at things like joint venture marketing, out-sourcing and affiliate selling. You must have the skill set that will allow you to "force" (not a good choice of words but it suggests more than just asking) prospects to join your email list, sign up for your web site, or purchase your products.

Of all the things you need to pay particular attention to on your web site ... content is probably the most important.

Your business will be judged by your site's content. If it's remarkable, your business will be seen as remarkable.

If your site content is nothing but scraped or rehashed dribble, well, you site will be viewed in the same way.

Besides your content being "good" it also needs to be timely (updated often), targeted to the niche you have chosen, and of sufficient "uniqueness" that it separates itself from the content of other web sites in your niche.

Prospects and customers need to have a reason to keep coming back to your web site.

In every business it is critical that both customers and prospects trust the business owner.

He must be trusted that he will represent his products and services in an honest and fair manner.

The owner must be trusted that he will live up to his claims of service, guarantee, and product quality.

The owner must be trusted with valuable personal information and honest use of checks or credit cards.

In a very real sense, the customer must find the business owner beyond reproach.

Regardless of the product or service you want to sell online as a solo business owner, you will be confronted initially with the task of choosing a viable niche.

Not choosing a niche would be disastrous. You must focus on defining your customer market, the products you are going to sell, and your USP or unique selling proposition.

If all you have at this point is the thought that you want to start an online business ... that's fine but you can't stop there.

Small businesses that are not well defined are immediately doomed to failure. Why?

There are several reasons, but the most important one has to do with targeting your customers. If your offers and marketing are not targeted, you will not be successful in getting your message across to the right buyers.

Trying to sell green widgets to someone who could care less about green widgets will never work.

I know there has been a lot written about Google's Page Rank "rating" system. Yet most folks I speak with don't really know what it is, how to increase the rank for your web site, and whether or not page rank (we'll call it "PR") really is that important to your web site and business or not.

The name "PageRank" is a trademark of Google, and the PR process has been patented by them. However, the patent is actually assigned to Stanford University and not to Google. Google has exclusive license rights on the patent from Stanford University.

The university received 1.8 million shares of Google in exchange for use of the patent; the shares were sold in 2005 for $336 million according to Wikipedia.

Here is Google's own explanation (or definition) of Page Rank:

We all fear the unknown, don't we?

Maybe that's why we tend to shy away from digging into web site analytics.

Many web owners that have been online running a solo business for years have never really bothered to look into their site stats to analyze where their traffic is coming from and what those visitors are actually doing on their web site.

Maybe these owners feel like doing web analytics is akin to filling out your income tax return - it's something to fear ... to put off as long as possible. After all, it seems like a pretty boring and tedious thing to use numbers to analyze something.

The difference between the two, however, is that there are penalties and the law that will come after you if you don't file your taxes.

If you don't look at your analytics, there is no one that is going to force you to "comply" - to make your business stronger and more profitable.

Like many of my fellow Internet marketers, there was a time when I was very enamored with the thought of owning and operating a large PLR business.

It seemed like a great way to make money.

Other people did the work of creating products (mostly e-books) and all I had to do was gather them up, feature them on a large "catalog" type e-commerce site, and sell them to a hungry crowd of business owners looking for content.

Or so I thought ...

I purchased my share of digital resale rights products; and to this day, most sit on my hard drive collecting fairy dust because I never did get around to using them.

There are some notable exceptions, mind you, but that is a discussion for another day.

I love the PLR model of selling digital information. Think about how perfect it is . . .

Many times the experience of a newcomer to Internet selling is not what a business owner expects or wants.

Most often, new owners are surprised at the lack of sales they experience in the beginning of their web business career.

Selling online can be tough, especially for those that have no mentor or coach who can point out the usual pitfalls and obstacles to avoid.

Even then, markets change, demand for a product ebbs and flows, and niches get saturated with too many sellers.

More often than not, however, lack of sales early on is a symptom of one or two things that need to be fixed by the owner before he can expect success. Here is what those two challenges involve:

Often I am asked something like the following:

"Where do you look for answers if your web site and business are not successful?"

It seems that lots of business owners these days are moving to the Internet as a way to make a living. No doubt they've heard all the hype and raves about how much money there is waiting for those who want to extract it from the Internet.

Business is a complex thing and any one trouble spot could be to blame for an under-performing entity. And if many trouble spots are present, the task of identifying them all and fixing them becomes a major undertaking.

If your business isn't performing ... or if it is performing but not at the level you expect, here are the ten areas of your business that I would first analyze in order to remove potential trouble spots:

Internet marketing for the solo business owner is an interesting study of very unique principles that you won't find in other fields.

On unique topic is that of "keywords."

If you want to be successful, you need to master this arena because on the Internet today, it is absolutely imperative that you focus and target your marketing effort.

If you don't pay attention to this aspect of your business, you'll lose your shirt in advertising costs and you won't attract the audience that will be hungry for your offers.

The phrase "drilling down" refers to the approach in your marketing that suggests you dig deeper and deeper into your niche in order to come up with extremely targeted and focused products, customers, advertising, partners, and keywords that will be used to position your business in a tightly focused manner.

There is so much information online these days ... if you don't tightly target what you're doing ... you will appeal to no one.

One of the "tricks" of search engine optimization has to do with the way images are treated.

It might be a revelation to many site owners that are not familiar with the way the search bots work that images are not "read" like text on the page.

Images are not really "read" and therefore usually contribute nothing to the on-page SEO efforts of the webmaster.

Nevertheless, they can contribute to search engine ranking if they are optimized properly.

It's easy to find great detail on the subject if you simply go to Google and search on the phrase "optimize images."

Often business owners unknowingly leave good potential customers turned away at their front door!

No business person would consciously make this mistake because new prospects who come calling on your business are the whole reason for your marketing and advertising campaigns.

But the way you greet and welcome your prospects could be turning some folks away from your efforts even before you realize it.

Most folks who are in business on the Internet and who own web sites have heard of "squeeze pages" or "landing pages." They are the initial spot where prospects "land" or arrive when they come calling.

These pages are shown to convert prospects into targeted potential customers because they have a sole function: to get the viewer to give his/her contact information so they can be called upon by the business.

Online business is a game of sorts. You are competing against others in your niche for customers and their dollars.

There are only so many "winners" in the game within a niche. When enough competing businesses divide up the available customer dollars, at times, the niche can become saturated with a excess number of players.

When the "pie" (customer purchases in a given niche and time period) or prize is divided up, too many sellers can mean a small share for each winner - sometimes not enough revenue to justify the work that is going into the business.

Of the many challenges that an online solo business owner faces in growing and maintaining a business, few are as exasperating as finding that previous work you have done has been wiped out (for some reason) through no fault of the owner.

Online business owners are in the game of creating enticing offers for their products and services (or affiliate products), driving web traffic to those offers, and hopefully converting the prospects who come to the offers into paying customers.

There are several usability issues, methods, and procedures that you need to consider when designing and developing new business web sites, regardless if you hire a professional for the design or attempt to build the site yourself.

Most important are issues relating to ’upfront’ decisions such as setting clear and concise goals for your web site, determining a professional and smart set of user requirements, ensuring that the new site meets user’s expectations, setting usability goals, and providing useful content within the niche you've chosen.

To ensure the best possible outcome, designers should consider a full range of user interface issues, and work to create a site that enables the best possible user experience.

The latest research suggests that the best way to begin the construction of a web site is to have many different people propose design solutions (parallel design), and then to follow up using an iterative design approach.

This requires conducting the appropriate usability tests and using the findings to make changes to the Web site.

Web sites should be designed to facilitate and encourage efficient and effective human-computer interactions.

Designers should make every attempt to reduce the user’s workload by taking advantage of the computer’s capabilities. Your web site prospects will make the best use of you site when information is displayed in a directly usable format and content organization is highly intuitive.

Prospects also benefit from task sequences that are consistent with how they typically do their work, that do not require them to remember information for more than a few seconds, that have terminology that is readily understandable, and that do not overload them with information.

Your site visitors should not be required to wait for more than a few seconds for a page to load, and while waiting, they should be supplied with appropriate feedback. Prospects should be easily able to print information.

In addition, designers should never ‘push’ unsolicited windows or graphics to users.