Business Alone

You have heard many times that keeping customers and web site visitors on your site and coming back for more should be one of the top priorities of every online solo business owner.

There are a number of reasons for doing this - one of the most important is that the cost of finding new customers is typically higher than the cost of retaining current customers.

There are other reasons as well. Today we're going to look at just what the business owner can do to keep his paying customers coming back for more!

Regardless of the niche you are in, developing your web site and business philosophy so that you keep this simple principle at the forefront of your execution will pay you great dividends over the course of your business life.

Here are seven top ways to hold on to your customers:

In our previous discussion, we talked about seven ways to best retain your loyal customers.

I'd like to continue that discussion today with seven additional things you can do in your business to make your web site "sticky" (as in hard to let go of) and to keep your prospects and buying customers happy with your business to the point they want to continue their relationship with you.

When you think about it, online customers has a nearly unlimited choice of options in almost ever niche. For you to gain a paying customer and then let that person "go" because their is nothing new or exciting at your site, is not a smart strategy.

It's much better to actually focus on the needs of your loyal and best customers, possibly even to the extent of giving new customers less attention.

Online business owners need to become familiar with the concept of "keyword research."

I will explain, in a very basic way, what keywords are, why they are so important, and how they are found and used.

Very simply, keywords are the words you use on your web site and in your marketing to let your prospects know exactly what your business is all about.

They are the words that succinctly "target" your audience.

Keywords are used so that search engines like Google, Yahoo, and MSN will understand what your business is all about so they can send you customers that are looking for what you have to offer.

From your prospect's point of view, keywords are the short phrases that they will enter into web searches in order to find what they are searching for.

Online business owners need to become familiar with the concept of "keyword research" because it will allow your business to open its doors to the specifically targeted customers that will buy what you offer.

The concept of "keywords" is a detailed and somewhat technical field, but it is one of the most important parts of every online business owner's strategy to marketing successfully.

In our previous discussion we talked about what keywords are, why they are important, and how they are found. Let's dig a little deeper now and show you how to research the keywords and phrases that are most relevant to your business.

Let's spend some time and talk about how to develop your keyword strategy.

Who says Internet business can't be adapted and put to profitable use by a youngster?

Here's an example of a young boy in my neighborhood that has chosen the Internet as his business contact and delivery mechanism.

You may have heard the slightly cynical phrase - "If you can't figure out how to do something on your computer, just find a six-year-old." There's a whole heap of truth to that observation. Anyway . . .

I learned about this kid in my neighborhood, who shall remain anonymous in case the child labor law spies are lurking about, that decided to run his business online.

I recently came across an article that gave some specific proven advice about launching a new web site. The steps explained were simple and straightforward. I don't remember where I saw the article, but I did make a copy and thought I would summarize it here for you.

The title of the article was: "Launching your Web Site the SEO Way" and it was authored by Paul Fleming.

First of all, you web site needs to be SEO friendly - no flash, no frames, judicious use of images and graphics.

One of the most important things you can do for a new site is to begin building the incoming links to your site from outside, trusted sources. This process takes time and will be something you need to pay attention to always.

Try to get links from sites with a page rank above 3. Here is a directory that offers good links, both paid and free. It's a good place to start.

Other candidates are Wikipedia (Page Rank of 9), Yahoo! (Page Rank of 10), Superpages.com (Page Rank of 8) and Dmoz.org (Page Rank of 9). It may take some time (especially with DMOZ), but a link from any of these sites would be wonderful.

For many years, solo businessmen worked among the ranks of the self-employed as "organizers" or facilitators of groups of like-minded people.

They held titles such as "consultants," "coaches," "mentors," and "instructors." Sometimes they operated strictly as solo entrepreneurs being the only source of expertise in their company.

Others banded together to form a "team" or group that offered the same type of service but included the perspective and experience of multiple experts that often worked together on one project to provide the service.

These workers would organize their own curriculum, design their own delivery approach, and earn their fee by teaching or coaching their clients either in a one-on-one setting or small group atmosphere.

Many businesses are simply little fish in a big ocean, swimming and scurrying about hoping to be noticed or "chosen" by those customers that want what they have to offer.

That is no way to run a business.

Getting noticed involves a lot of positive, pro-active, and planned steps that lead to incremental wins or successes. Typically, the process of being noticed and spreading the word about your products is an expensive and drawn out affair.

But there are things you can do every day in your business to create "buzz." And according to author Richard Laermer, in his great little book Full Frontal PR, this one characteristic of your marketing (creating buzz) is often the difference between success and failure in your total effort.

Malcolm Gladwell, a talented and observant staff writer for "The New Yorker," has written a little book that you, the entrepreneur, should read as part of your basic small business education.

Here are the details:

The Tipping Point: How Little Things Can Make a Big Difference
by Malcolm Gladwell, Feb. 2000, 288pp.

Gladwell understands human behavior and social trends that have shaped the American economy and influenced the business world so profoundly.

If you're a businessman, an advertiser, customer relations specialist, product developer, or web site owner, The Tipping Point holds many nuggets and gems that will influence the way you view your job and execute your mission.

Linking strategies for commercial web sites seem to be grabbing a lot of attention these days from marketing experts that claim in-bound links are critical to the search engine rankings.

There is a lot of on-going debate about just how important your links are to top rankings. I'm sure each of the top search engines has its own view of the subject. No doubt they give varying importance to this criterion.

Some claim also that the "page rank" (Google) or the importance of the site linking to your site also affects your search engine position.

But there are other reasons why you need links.

To tell you the truth, I'm having a hard time coming up with any reasons why you shouldn't absolutely consider having a forum at your site.

In the early Internet days folks would chat back and forth via email only. Some sites placed comment forms in strategic places around the site to encourage visitor input, but that communication was pretty much one way.

If the site owner wanted to answer a comment, it was back to the email station to shoot off a reply.

Often, new business owners figure the only way to increase sales is to put your product or service in front of more people.

Such a strategy usually means that you spend increasing amounts of money on advertising so you can extend your reach in to more and more markets.

Increasing sales by ramping up advertising is one way to pump up the bottom line. But there may be other more effective uses of your business operating budget.

There are more ways to increase your sales than to just try to entice more and more customers to purchase your product by increasing your advertising budget.

Have you ever considered establishing an affiliate sales program?

Such an effort may seem overwhelming or too complex for a small solo business. But the truth is, with the tools currently available online, there is no reason why the solo owner can't leverage his/her own effort quite inexpensively.

Creating an affiliate sales program is much like recruiting a large group of independent contract salesmen. These folks go out on their own and sell your products or service for a sales commission or portion of the profit on each and every sale they make.

Most small business owners look for additional sales in increased advertising and marketing.

But there are other strategies to explore and some unique methods of driving more sales in your business without turning up any additional customers.

One of those strategies involves up selling - offering additional products to the sales of your current buying pool. You're not having to locate new first time buyers . . . you're simply selling more to those who buy a product.

When you think about it, there is no better place to find new prospects that may have an interest in your particular niche than to ask your satisfied customers to recommend their friends and acquaintances that have similar interests and passion for the subject.

Some of your customers may not legitimately know other people in your niche, but those instances will be the exception.

If you are dealing in any kind of business subject or niche like a hobby, or a recreational pursuit, or a leisurely pastime, there's a very good chance that your customer will have friends and maybe even family members that also participate in the same activity.

A joint venture is simply a partnership created to take advantage of non-competing products or services that are extended to the customers of the partner's business(es).

There are many different ways to set up a joint venture and a lot of variations to the theme, but this is basically how it is structured:

One business will make contact with a non-competing business owner to offer his services or products to the non-competing businesses customers and will offer that owner a portion of the profits of all sales (in return for the privilege of contacting his customer base).

I spoke with a young gentleman today about his dream to start a business. That's not a rare occurrence as I deal in such discussions quite a few times every week.

As we began talking, it was obvious to me that he was passionate about his idea and his plan to take that idea to market.

His reason for contacting me was to find out where he might begin looking for funding to finance his project. It was the next item on his "to do" list.

I recently viewed a video clip produced by John Reese that showed his amazing VRE strategy that added over $500,000 to his business the first year it was implemented (beginning in February 2005.) You can view the video for yourself right here. (Excuse me if this link is no longer working - John has changed his business model several times in the past couple of years and the link may be down by now.)

John says he spent about 120 hours initially setting up this project which includes a network of small web sites that carry Google Adsense ads along with specifically targeted content related to high-paying keyword niches.

John is the same fellow that made some huge waves in the Internet marketing circles when he sold over $1 million of his Traffic Secrets course in a 24-hour period.

The premier search engine Google has come up with several programs that may be of interest to the solo small business owner. But there seems to be some matter of conflicting opinion about whether a web site owner should do anything to send his traffic away to someone else.

Here's the deal: Google allows web site owners to advertise products and services on their web site in exchange for a small referral fee each time a viewer clicks on one of the Google ads.

This is not an affiliate program since Google pays for each click rather than for a product that is actually purchased. In a sense, the web site owner is sharing in a PPC (pay per click) program. Google serves the ads and keeps track of the clicks. The web site owner puts Google's html code on his pages and provides relevant content for Google to match to its advertisers.

If you are a solo business operator and choose to increase the revenue generated at your web site, you have the option of employing Google Adsense advertising. I believe Yahoo and MSN also (or will soon) offer similar programs that allow the web owner to monetize his content.

There are several factors that determine how much revenue a web owner can generate for each of the particular content pages on his site that serve Adsense advertising.

First, the traffic to a site is important as most Internet advertising is, in part at lease, a numbers game. Your viewers will only click on an Adsense ad a certain proportion of the time.

Let's use the example of 1 click every 200 visitors. Given that type of click-through rate, a site with 200 visitors/page/day will generate 1/10 the income that a site with 2,000 visitors/page/day will get, all other things being equal.

Most profitable Internet business owners will tell you that a consistent, fresh, value-packed email newsletter is one of their key ingredients to success.

But you would be surprised at the number of businesses that don't have one.

Popular excuses for the lack of a newsletter include lack of time to write and mail one, the owner has nothing to say, customers won't read it, the business doesn't want to be confused with a spammer, and the cost of writing and mailing it.

Of course you will never know if a newsletter will be of value to your specific business until you try it, but for many it has proven to be the difference that has allowed the business to thrive.

Why?

Before we get to today's post, I want to wish each of our readers a very Merry Christmas and a Happy New Year! Take some time off today and enjoy the holiday with your family - I'm going to do just that since I wrote this post yesterday!

When the Internet was new and online business owners were jumping on the ship right and left, there was often the feeling that all a business owner needed to do to have a business was put up a web site, add a product or two, and the sales would begin to flow.

Yes, I'll remind you once again of that worn out phrase that everyone else quotes to describe this erroneous thinking: "if you build it, they will come."

Online business owners now understand that phrase is a lie.

I did a little experiment myself that proved the point to me in very real terms. Two years ago I set up a little web site with it's own domain name, some content, keywords, etc.

I asked visitors to register at the web site (for free) to get my newsletter with lots of great benefits. I even offered a bonus worth a legitimate $300 merely for signing up and there were no other strings attached.

Press releases are one of the most effective yet misunderstood tools the business owner has at his disposal to market his business and drive targeted traffic to his products.

Here are a few simple suggestions to boost your copywriting effectiveness and increase your chances of having the release published:

6. Leave 'em hanging. One technique that is effective in getting press release viewers to head to your web site is to offer part of a story or a list but tell the reader he can find the remainder at your web site, at such and such address.

You build some curiosity and maybe a little suspense in not giving all the good details right then and there.

I think this is an important question that every entrepreneur needs to ask of him/herself. I'm not talking about turning a dollar bill into coins.

You've probably noticed that everything related to Internet business changes quite rapidly. It's business at the speed of light, so to speak.

Your niche market changes and morphs over time as new innovations come on the scene and old traditions die out.

You targeted customers change. It is a rarity nowadays to keep the same customers as regular purchasers at your site for more than a couple of years.

Affiliate programs have proven to be an important additional stream of income for many small Internet business owners.

It is not a "cure all" for lack of sales at your own web site as some self-proclaimed gurus have stated.

You must first determine if adding affiliate sales to your overall marketing strategy is a positive step or one that will detract from your web site's mission.

There are some types of business, and certain niches, where selling other's goods will not help your own cause.

This may seem obvious, but I see this mistake being made all over the Internet - don't sell competing products or unrelated (to your niche) products in your affiliate program.

I like to quiz solo business owners about how they spend their time in a typical week.

That's about the right length of time (seven days) to measure both simple and complex tasks that the owner completes.

I find that most do very little active marketing. I believe that's a big mistake for a small business. But here's an even bigger one:

The tendency for most solo business owners is to focus on extending "reach," the breadth of the company's range of customers. They try to market to prospects that are new to the company.

I'm always amazed that entrepreneurs are so anxious to spend their money.

I think the traditions and practices of the past have spilled over into the Internet generation of entrepreneurs and clouded the view of some soon-to-be business owners.

They feel that the old business cliché "you have to spend money to make money" still holds true.

I want to challenge that notion and tell you that you can play that game if you want to, but I would strongly advise a different approach.

I want to suggest that you conserve as much cash as you possibly can as you begin your new small business. Look for ways to save money instead of focusing on all the possible things you could spend your money on.

Nothing grabs a prospects attention like seeing his own name printed in a hand-written letter from a friend.

When a business customer feels like he is appreciated, singled out by the owner for some personal attention, and given the opportunity to join in the membership of a group of "insiders," he will likely commit to being personally involved in the niche with this business.

Personal involvement invites activity in forums, registration as a member of a community of serious like-minded folks (either free or paid), and status as a preferred customer (one most likely to buy products from the business.)

Over the years I've been watching and participating in small business development, I've noticed that the successful businesses tend to be the ones that are driven by an owner that knows how to execute a plan.

The successful owner may not be overly intelligent, have a cutting edge business idea, or the latest technology infused in his business.

The successful owner doesn't have to be too creative or even a great writer.

Often, this is simply the guy that knows where he wants his business to go and he executes the plan consistently over time without a lot of distraction.

Here are ten not very creative ideas to try in your business if you want to be noticed as standing apart from the crowd.

Keeping your valuable information behind locked doors and only giving access to those that pay you for the privilege is the basis of the membership or subscription web site model.

As the owner of a membership site, you will have to determine how to best handle the security of your information and still make it convenient and easy for your paid members to get access.

Here are the usual approaches that I've seen and dealt with in my Internet experience.

I'm convinced that press releases are one of the most misunderstood tools a small business has available to tell its story and drive targeted traffic to its web site and products.

But industry surveys show that the vast majority of all press releases (some estimate the number to conservatively range between 90 and 98%) from small businesses never get past the desk of the editor. Why is that? Don't editors want good releases?

Of course they do. There are a variety of reasons why a release isn't accepted and subsequently published, but the main reason given most often by the editors questioned has to do with the copy that the author submits.

You see, authors write in an effort to put the best light or spin possible on their business or product. In other words, they write from the business point of view, usually with a marketing slant or focus.

Maybe I should have titled this "Tips from the underground" or "Marketing secrets that few businesses discover."

These are not the kinds of tips you find in textbooks or "how to market your business" courses or articles.

Yet, many of them are common sense based and really pretty logical in their thought and implementation.

So here you have some of the most simple, down-to-earth, practical yet seldom followed ideas that will boost your marketing traffic and success almost immediately.

As we all know, the Internet has spawned a huge new industry of journalists known as "bloggers" who daily write and publish opinions and news in every imaginable niche.

Web logs, or simply "blogs," give the author a public soapbox or microphone from which he/she can express, educate, instruct, inform, sell, comment, advertise, or do just about anything else that can be done on a regular web site.

Some authors of blogs have gathered quite an audience and engaged large crowds of daily viewers. Anytime a captive audience is involved, shrewd business minds come up with ways to monetize the experience.

Entrepreneurs are always thinking and scheming about ways to make a buck. That's what they do, isn't it?

Here's my favorite definition of an entrepreneur: he's a guy that has a one-in-a-million idea, a business plan that shows profitability in year 3, and no money!

Now we are seeing the rise of "blogpreneurs," the authors that are attempting to monetize their daily blogs.

Some are succeeding, to at least a certain degree, and others are finding the road a bit bumpy.

Blogs, like most every other type of Internet web site, gain value, grow, and even thrive when they are heavily viewed.

The more traffic a blog receives, the greater the chances for continued relevance and possible revenue generation.

Of course, money and income don't drive most blogs.

Typically bloggers are content with having their own soapbox to publish their opinions and feelings to the world (or at least those who care to visit.)

Bloggers are also finding that most search engines seem to like blogs. Why?

The owner of a solo digital information business is the perfect candidate for a targeted niche blog authored by the business owner and directed to support and advertise the business and the product.

Remember that the solo business owner is generally an independent, a free spirited thinker, one who prefers to do business alone without the constraints of employees, physical overhead, or management induced policies and rules.

This is exactly the profile of a successful blogger: one that is not shy about forming his own biases and opinions based on his life experiences and then publishing and sharing his knowledge and ideas with other like-minded nichers that hunger for the same type of information.

I have seen a smattering of Internet marketers voicing loud and sometimes passionate opinions that blogs are destroying the Internet. Why?

These blog naysayers suggest that blogs are too ubiquitous, they give every Tom, Dick, and Sally a public platform on which they push a certain agenda, try to sell in a saturated market, and criticize and condemn products they don't like even when their reasons are suspect.

One fellow complained that blogs get into the search results too easily and because of the sheer numbers of blogs (he said "tens of millions") the results are not returning what viewers are looking for.

One of the first and most important tasks of any web site owner is to capture at least the name and email address of every visitor possible.

You want to be able to communicate with your customers and send them follow-up messages. You want to keep your business in front of the prospect, but you must have their permission and blessing to do that.

Often web site owners will offer a premium or freebie to the visitor in hopes that the exchange of the personal information for the freebie will be seen as a "fair trade" by the customer. But too often the freebie has no relation to the business or product of the owner.

If you're a blog author, you've probably contemplated what, why, and how you write.

It seems to me there are several different purposes for publishing a blog and depending upon the purpose you choose, the format and content of your blog will differ significantly from other blogs, even in the same specialized niche.

First, let me say that some blogs I've read seem to have no real purpose. The author might have decided, on the spur of the moment, to start blogging because he wanted to express his opinions to the world. But for what purpose?

Both online and offline small businesses can create and distribute product and service offerings very cost effectively through the use of coupons distributed to their niche market.

Coupons are generally seen as having great value, are welcomed over advertising that merely asks for a visit to the business during a sale, and are considered as a scarse commodity - there are only so many coupons printed and distributed at a time.

They also typically include a purchase deadline of some type which motivates buyers to make a purchase now rather than later.

Here are the layout and form ideas that others have used most successfully in coupon campaigns for small businesses:

What I'm about to describe to you is an actual example of the creativity and ingenuity of a small business owner.

I am changing the names of both the owner and his niche because I am quite sure the owner wouldn't want me divulging this information about him or his business.

Nevertheless, this is a true story and one that you may or may not want to use as the basis of your own similar effort to get your business known and to drive more traffic to your web site.

If you've been doing business on the Internet for any length of time, you've undoubtedly heard the term "sticky" or "stickiness" used to describe the ability of a web site to engage it's audience.

If a site is sticky, it is one that attracts customers and keeps them at the site for unusually long periods of time. Sticky sites are a good thing!

Why? The reasoning goes that the longer you can keep a customer, the more apt that person is to eventually make a purchase and to make additional return visits.

I have to be careful here because I'm not a search engine optimization wizard.

What I am going to tell you is either what I have experienced or what I have gleaned from others that I consider to be very knowledgeable on the subject.

Often business owners wonder what the best URL or business naming strategy is for an online business or product. Sometimes they even wonder if the domain name has any bearing whatsoever on the search engines.

Of course, the reason to be concerned about SEO is to be able to get as much "organic" (or non-paid search engine) traffic as possible to your web site.

Did you know there are ways to see what buyers are looking for at any given time online?

The information is free. Smart marketers and product developers ought to keep an eye on the buying public and their wants. Understanding "demand" is one of the pillars of Internet marketing and product creation.

CNET's Download.com is a library of free and free-to-try software programs and applications for Windows, Macintosh, and handheld devices. It began 10 years ago with 3,000 titles and today has over 30,000 potential downloads.

Of all the tricks and strategies that direct marketing professionals have devised over the years to increase sales and push prospects to take action at crunch time, maybe the ultimate trick is employing the "scarcity" factor to a product or service.

When a product is limited (scarce) in availability, it's value skyrockets dramatically.

Most of us understand the reasoning behind using this tactic and I can guarantee you that at least 90% of the online product offers and "launches" that you'll encounter will use one or more scarcity tactics in the sales message to get you to buy.

I know there has been a lot written about Google's Page Rank "rating" system. Yet most folks I speak with don't really know what it is, how to increase the rank for your web site, and whether or not page rank (we'll call it "PR") really is that important to your web site and business or not.

The name "PageRank" is a trademark of Google, and the PR process has been patented by them. However, the patent is actually assigned to Stanford University and not to Google. Google has exclusive license rights on the patent from Stanford University.

The university received 1.8 million shares of Google in exchange for use of the patent; the shares were sold in 2005 for $336 million according to Wikipedia.

Here is Google's own explanation (or definition) of Page Rank:

We all fear the unknown, don't we?

Maybe that's why we tend to shy away from digging into web site analytics.

Many web owners that have been online running a solo business for years have never really bothered to look into their site stats to analyze where their traffic is coming from and what those visitors are actually doing on their web site.

Maybe these owners feel like doing web analytics is akin to filling out your income tax return - it's something to fear ... to put off as long as possible. After all, it seems like a pretty boring and tedious thing to use numbers to analyze something.

The difference between the two, however, is that there are penalties and the law that will come after you if you don't file your taxes.

If you don't look at your analytics, there is no one that is going to force you to "comply" - to make your business stronger and more profitable.

List building is one of the greatest keys to establishing a viable and lucrative solo business online.

When you think about it, communicating with your prospects and customers is one of the best and most effective ways to build a relationship with them.

You need the trust and confidence of your customers. If you don't have it, they won't give you money for your products or services, and they will only allow you a short amount of time to prove to them that you are worth dealing with in your niche.

Building a list of prospects, and possibly a different list of buying customers, allows you to make contact with them repeatedly so that you can share your knowledge, products, and advice for their benefit.

A list is simply a data base of customer names and email addresses. It is possible to add additional customer information items (like address, phone number, age, etc) but typically that is only done for your best customers that give you such information as part of an order for your products.

Like many of my fellow Internet marketers, there was a time when I was very enamored with the thought of owning and operating a large PLR business.

It seemed like a great way to make money.

Other people did the work of creating products (mostly e-books) and all I had to do was gather them up, feature them on a large "catalog" type e-commerce site, and sell them to a hungry crowd of business owners looking for content.

Or so I thought ...

I purchased my share of digital resale rights products; and to this day, most sit on my hard drive collecting fairy dust because I never did get around to using them.

There are some notable exceptions, mind you, but that is a discussion for another day.

I love the PLR model of selling digital information. Think about how perfect it is . . .

In the previous post we began discussing where to look (in your business) to find areas that you might grow in your business. What can you do to become more successful?

"Where do you look for answers if your web site and business are not successful as you would want?"

It seems that lots of business owners these days are moving to the Internet as a way to make a living or even a supplemental income. No doubt they've heard all the hype and raves about how much money there is waiting for those who want to extract it from the Internet.

Business is a complex thing and any one trouble spot could be to blame for an under-performing business entity. And if many trouble spots are present, the task of identifying them all and fixing them becomes a major undertaking.

If your business isn't performing ... or if it is performing but not at the level you expect, here are the ten areas of your business that I would first analyze in order to remove potential trouble spots:

I found a great online resource that I'd like to share with you. It's an online service that "grades" your web site.

It can be used as a tool that will help you to see and understand what deficiencies your site may have. Of course, the idea is to then work on fixing those details.

The site allows you to type in your URL (like "www.mydomain.com"), press a button, and a few seconds later your grade pops up. The grade is a number between 1 and 100.

Just like a test in school, the higher your grade, the more your web site conforms to all the things that make a web site good. To see all the variables that are tested, you will need to go to the web site itself.

I just graded my web site at Business Alone and was given an "89." I'm doing OK, I suppose, but there is certainly room for improvement.

Internet marketing for the solo business owner is an interesting study of very unique principles that you won't find in other fields.

On unique topic is that of "keywords."

If you want to be successful, you need to master this arena because on the Internet today, it is absolutely imperative that you focus and target your marketing effort.

If you don't pay attention to this aspect of your business, you'll lose your shirt in advertising costs and you won't attract the audience that will be hungry for your offers.

The phrase "drilling down" refers to the approach in your marketing that suggests you dig deeper and deeper into your niche in order to come up with extremely targeted and focused products, customers, advertising, partners, and keywords that will be used to position your business in a tightly focused manner.

There is so much information online these days ... if you don't tightly target what you're doing ... you will appeal to no one.

Web sites should be designed to facilitate and encourage efficient and effective human-computer interactions.

Designers should make every attempt to reduce the user’s workload by taking advantage of the computer’s capabilities. Your web site prospects will make the best use of you site when information is displayed in a directly usable format and content organization is highly intuitive.

Prospects also benefit from task sequences that are consistent with how they typically do their work, that do not require them to remember information for more than a few seconds, that have terminology that is readily understandable, and that do not overload them with information.

Your site visitors should not be required to wait for more than a few seconds for a page to load, and while waiting, they should be supplied with appropriate feedback. Prospects should be easily able to print information.

In addition, designers should never ‘push’ unsolicited windows or graphics to users.